Major issue every time Windows 10 feature updates try to install on Switch SW5-014

PAMDILL
PAMDILL Member Posts: 4 New User
edited November 2023 in 2019 Archives
SNID: xxxxxxxxxxxxxx(Edited by Acer David), Bios v 1.09 Windows 10 Home 64bit, 

Last year when Windows 10 issued the feature update to 1803 it took me nearly months to get the update to install, at one point the machine was stuck in a cycle of trying to reset, rolling back and failing.  I could not even get it to format to carry out a clean install.  I ended up taking it into my IT support folk and it took them loads of trys to get it to update.  Since then the security updates and patches to version 1803 worked fine.

However I have not managed to install version 1809 yet, it fails every time, it will download fine, start to install and then sit at 1%, I have left it several times for nearly 48 hours and it sits at the same point, then when I give up it undoes the changes.  There is no specific error message, just 0xc1900101

I gave up last week and tried to reset the machine and carry out a clean install of the latest Windows O/S, surprise, surprise on all 3 attempts the reset gets to 30% and then undoes changes, no reason given.

I am now getting messages that my version of Windows 10 1803 is going out of support so I have to update, unfortunately as i have noted above, I can't do that.

I have downloaded Acer Care Center and carried out a checkup and everything is testing fine, same with the Intel driver support assistant.

All advice gratefully received.

I need this tablet for work when I am out the office.
xx

Answers

  • PAMDILL
    PAMDILL Member Posts: 4 New User
    Latest is that I tried to update to version 1903 and the machine sat for nearly 24 hours at 'working on update 0%'

    Intel support confirm graphic driver is outdated, however the update is not certified for this tablet.  When will Acer certify the driver update?