Acer Predator Helios 300 screen not turning on (PH317-52-719Q)

Konplayz
Konplayz Member Posts: 15 Troubleshooter
edited November 2023 in 2019 Archives
My not one year old acer predator helios 300 turns on normally. the backlit keyboard turns red and the little light next to capslock turns on too when you press it. but the screen doesnt, no matter what i do.

Answers

  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    edited July 2019
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    [Post edited to remove inappropriate or personal content -Acer-Harvey]
  • Hello! Can you inform the model of the notebook? Example an515-51-75kz! Also, have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Hello! Can you inform the model of the notebook? Example an515-51-75kz! Also, have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Do you mean PH317-52-719Q?
  • Yes, all current models have a battery reset button!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Hello! Can you inform the model of the notebook? Example an515-51-75kz! Also, have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    I will try the battery thing 
  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Hi @Konplayz ,
    Try doing power drain method by inserting the paper clip on the battery reset hole, and hold it for about 30secs. Also try doing BIOS DEFAULT by 
    following  steps:
    1. Completely shut down your computer.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter UEFI.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.
    Hit Accept if its useful :) 

  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Du_little said:
    Hi @Konplayz ,
    Try doing power drain method by inserting the paper clip on the battery reset hole, and hold it for about 30secs. Also try doing BIOS DEFAULT by 
    following  steps:
    1. Completely shut down your computer.
    2. Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter UEFI.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.
    I am waiting for the result from the paper clip thing, however i cannot do your BIOS DEFAULT thing because i do not get a logo screen.
  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Hello! Can you inform the model of the notebook? Example an515-51-75kz! Also, have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    No it didnt work.
  • Is the image displayed on an external display?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Is the image displayed on an external display?
    I don’t know, i don’t know how to externally display it or if i have a device for that
  • Connect an external monitor or even a TV to the hdmi or dp port and make sure the image is displayed!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Connect an external monitor or even a TV to the hdmi or dp port and make sure the image is displayed!

    I was able to see the centre of my screen for a bit when i turned on my pc. I entered my password and then got to my desktop, i could see discord trying to update, i pressed the windows key and the tab opened in the bottom left. i couldnt raise the brightness for the rest of the screen through fn+key-right though.

  • Have you pressed fn + f6?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Have you pressed fn + f6?
    I will see tomorrow, i have to leave.
  • Ok my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Konplayz
    Konplayz Member Posts: 15 Troubleshooter
    Ok my friend!
    I went to the store and they had to send the Laptop in, i will get it back in 2 weeks, thank you anyways.
  • Duckrey
    Duckrey Member Posts: 38 Troubleshooter
    edited July 2019
    Hi, I have the same issue. 
    Power on, the logo appears, but then black screen. On external monitor works fine. And in safe mode I can see the display correctly.
    I tried all these things: 

    • Batery Pin hole reset
    • Clean Ram pins
    • Update Windows latest 1903
    • Update Intel Graphics driver 630  to latest
    • Update Nvidia Geforce GTX 1060   to latest
    • disable fast start
    • Update to BIOS 1.26
    • Acer System Firmware 1.26    3/27/2019  Insyde 5.22.1.26
    • Intel SSD Version: 3.5.11 (Latest) Date: 5/21/2019

    When I disable the Intel Graphics driver with the device manager, the display appears, but I can´t use the laptop that way because it becomes really slow and laggie. 
    It´s been a month like this and I can´t work it out. Please help!

    Model: Helios 300 PH315-51
  • Ideally you should create a new topic @Duckrey! Tell me the exact model of your notebook and your problem and add me by placing the @!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    Duckrey go back to acer factory stock windows fresh install (ALT+F10 on boot if you still have the recovery partition) not keeping any files but backup whatever you might need first it will format everything this might fix it or not if it doesnt fix it its a hardware issue a loose cable or the display itself (which i dont think it would be because the logo appears) also reset you bios to default and check if the power kill switch in the ram compartment its properly pressed


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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
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