How do I restore a missing WIFI connection on my Aspire XC -885 series desktop

WScant
WScant Member Posts: 4 New User
edited March 1 in 2019 Archives
Wonder if someone can help me with this one.  I bought an Aspire XC-885 desktop in April.  It was connecting to the internet via WIFI with no issues until 1 week ago.  In the middle of playing a music video on youtube it froze and said there was no internet connection.  The WiFi icon has disappeared and only ethernet is displayed.  The network adapter under device manager has a yellow ! next to 'Intel (R) wireless AC9462.  I've tried to uninstall/re-install /updating device/windows without success.  At the moment I am using an ethernet cable to connect to the internet.  Has anyone come across this problem and how did you manage to fix it?

Answers

  • Hello! Is there an error code in the device manager?
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  • WScant
    WScant Member Posts: 4 New User
    yes, the error code is 10
  • Have you tried updating the drivers on the intel website?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WScant
    WScant Member Posts: 4 New User
    Sorry about the delay in responding. Yes, I have tried updating the drivers and even resetting the computer. Neither of these worked. I have now taken the computer to the shop for diagnostics/repair under the warranty.

    Thank you for helping.
  • Ok! Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WScant
    WScant Member Posts: 4 New User
    Ok, I’ll do that