My Acer Aspire E 15 (E5-551G-T1Z6) stops charging randomly

Swatej
Swatej Member Posts: 2 New User
edited September 2023 in 2019 Archives
Every so often, when the laptop is plugged in, the orange charging light will go off, I'll hear a beep and the laptop stops charging. It comes back on almost immediately with another beep and the laptop resumes charging. It then blinks inconsistently for a while, and then both the power and the charging light begin blinking consistently and the laptop stops charging. It doesn't even acknowledge that the cord is plugged in.

Unplugging and plugging the cord back in makes it start charging normally, and repeat the cycle after a few seconds. I also noticed that if I unplug and plug the cord when this happens, I hear a beep when I plug it in, when normally there is no beep when I plug it in. Also, running the laptop on AC power just causes it to crash after a while (which is probably due to the same thing).

Since the laptop lights are blinking when this happens, I think it's a problem with the PC itself and not the adapter, but I'm not sure. I don't even understand why the power light starts blinking along with the charging light. Any help would be greatly appreciated.

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning Swatej !

    First, completely update all your drivers and Windows.

    After this, perform the following procedure:


    CALIBRATION AND BATTERY RESET

    First, disable Quick Start in the power options and disconnect the notebook from the power outlet.


    httpsikinja-imgcomgawker-mediaimageuploads--xWOn54Iw--c_scalef_autofl_progressiveq_80w_8001526844273443938480png

    BATTERY CONTROLLER RESET
    Access the device manager and look for the "acpi-compatible control method battery driver" and "Microsoft AC Adapter" and give it up.
    Then restart the notebook for Windows to reinstall and remove any errors.


    httpsimagesdrivereasycomwp-contentuploads201811img_5bfe7020cb7efjpg

    Process to reset the battery

        Disconnect the power adapter.
        Locate the hole to reset the battery in the bottom of the computer.
        He inserted a small clip into the hole. Hold the reset button for 05 seconds.
        Let the computer rest for 5 minutes without power.
        Plug in the power adapter and turn on the system.




    External Battery Pack

    If your notebook has an external battery, proceed as follows:
    1- Unplug the appliance from the mains and then disconnect the battery.
    2- Press the power button for thirty seconds, so that the static power is dissipated.
    3 - Replace the battery and turn the unit on.

    Process for calibrating the battery

    For this, you must turn off the device and give a 100% charge.
    Then unplug and use the battery until the battery runs out.
    Reload it as before.
    Repeat the process 3 times so that all cells are fully calibrated.
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • Swatej
    Swatej Member Posts: 2 New User
    edited July 2019
    Tried everything you said, problem still persists. Might actually be happening even more often now.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening!

    Have you tried another charger yet?
    Did you check the power interruption button?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!