Warranty Issues(Predator Triton 700)

Daledantis
Daledantis Member Posts: 16 Troubleshooter
edited November 2023 in 2019 Archives
I  purchased the Predator Triton 700 laptop three days ago. When I tried to it register online, it did not allow me to continue the process. I wanted to register the product in India. When I tried to register my product offline(through Acer Product Registration) I ended up registering to the US, since it did not allow me to choose any other region.Thus my warranty is registered in the US, even though my Email address was linked to Acer India(the region I selected was India when I signed in). 
Is there any way to register it to India? And also fix the online warranty issue?

Best Answer

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Answer ✓
    Hi!!

    @Daledantis

    Product registration is based on boundary - location. As far my knowledge, the product can be registered only in the country where it was purchased from. For instance, you purchased a laptop in USA and come to India. If you call Acer Technical Support in India, they will not be able to pull your unit information. This is because, the product unique Serial number is updated under USA database.  
     :) If you think I've answered your question, please hit the Accept Answer:)

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Answer ✓
    Hi!!

    @Daledantis

    Product registration is based on boundary - location. As far my knowledge, the product can be registered only in the country where it was purchased from. For instance, you purchased a laptop in USA and come to India. If you call Acer Technical Support in India, they will not be able to pull your unit information. This is because, the product unique Serial number is updated under USA database.  
     :) If you think I've answered your question, please hit the Accept Answer:)

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    @Daledantis you will have to contact acer india suppport and explain to them the situation so they can find a way to fix it unfortunately we are not direct support for acer we are a user driven community no one here works for acer(apart from the acer staff that only manages it) we are just normal users helping others with troubleshooting issues nothing else


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  • SyedW
    SyedW Member Posts: 11

    Tinkerer

    How long did they say your warranty was? I had the same issue, despite being in the US!