Fingerprint not working after windows 10 latest update

neosiris
neosiris Member Posts: 5

Tinkerer

edited September 2023 in 2019 Archives
As stated, I haven't been able to make the fingerprint device work on my aspire a717-72g-700j after the latest windows update. Does anyone know what I can do? I downloaded the driver from the support site but I don't know how to install it.

Best Answer

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Answer ✓
    Open DeviceManager. Look for FingerPrint folder.  Right click on FingerPrint driver. Click UpdateDriver. Click BrowseMyComputer. Then select the unzipped folder where the WbfusbDriver.INF is located. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Just double click on the compressed Fingerprintxxxx.zip file. It'll automatically decompress and should yield a xxxxx.exe file which you should also double click on. That should install the updated driver. Jack E/NJ

    Jack E/NJ

  • neosiris
    neosiris Member Posts: 5

    Tinkerer

    no .exe files within the folder. only dll and an xml
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Answer ✓
    Open DeviceManager. Look for FingerPrint folder.  Right click on FingerPrint driver. Click UpdateDriver. Click BrowseMyComputer. Then select the unzipped folder where the WbfusbDriver.INF is located. Jack E/NJ

    Jack E/NJ

  • neosiris
    neosiris Member Posts: 5

    Tinkerer

    Thanks so much! this solved it :D 
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Thanks for reporting back. Congrats on your success! Jack E/NJ

    Jack E/NJ