Preditor Triton 500 - Troubleshooting a "missing" video card

happycatbasket

Hey All! Excuse me if this is a repost, but I haven't been able to find anything that points specifically to what I've experienced.

In any case, I was playing some Assassin's Creed last night: turned on turbo, booted into the game, and managed to fool around for about two minutes before it ended up locking up and crashing. Unfortunately, I didn't save any of the relevant information from the crash but I do remember it's error message insinuating that the GPU had overheated. The computer was elevated and I have never once in the past four months of owning this had any issues with overheating. Nevertheless, after hard restarting I have yet to see the Video Card anywhere in device manager. "Turbo" mode no longer works and instead just turns the fans up, Predator Sense is is showing fan speeds for the GPU, but no temp and other information - it just shows "loading%" on the overclocking section. I've slept and unslept the computer, turned fast start off, and have found nothing promising in the BIOS.

I've tried installing Nvidia drivers and/or updating the associated firmware, but I keep getting errors that say they aren't any Nvidia products in my system. I can't find any Nvidia related display hardware in device manager either.

Are there any steps for troubleshooting this, or should I skip the hassle and send the machine in for warranty? Would whipping the computer and doing a fresh re-install of everything be a good idea?

MikeHawk

My computer is doing the same thing every time I play Starcraft II on my Triton 500.  I can do a battery reset using a paper clip (see https://community.acer.com/en/discussion/566122/random-blackscreens-predator-triton-500/p1)  - and my GPU 2060 graphics card shows back up in device manager, and everything is back to normal, until I try and play Starcraft again, this has happened 4 times.  Using the latest Nvidia 2060 drivers.  Have not updated bios, as I am reading it does not help.  So far, there is no permanent solution to this problem that I know of, i've been doing a ton of research. 

ASpaceman

I got the same error message about no Nvidia products in my laptop when trying to update the GTX 1660 ti Nvidia drivers. Turns out there's a special set of drivers labeled "DCH" which you'll have to choose under the download options. 

xapim

ASpaceman said:

I got the same error message about no Nvidia products in my laptop when trying to update the GTX 1660 ti Nvidia drivers. Turns out there's a special set of drivers labeled "DCH" which you'll have to choose under the download options. 

It should still work with the normal drivers bare in mind once you go dch theres no way to go back to the normal drivers unless with a clean install i wouldnt recommend using the dch drivers anyway but again depends on which build you are im guessing 1903 im on 1809 and not moving up ever 

ASpaceman

xapim said:

It should still work with the normal drivers bare in mind once you go dch theres no way to go back to the normal drivers unless with a clean install i wouldnt recommend using the dch drivers anyway but again depends on which build you are im guessing 1903 im on 1809 and not moving up ever 

I did a clean install with the 1903 build and didn't let me choose the normal Nvidia drivers.

xapim

Thats probably MS forcing you to use what they want this is one of the reasons why i wont update build they want to control what everyone should have and probably the next builds will be even worse MS forcing everyone to use the drivers they provide (not allowing installing anything by 3rd party) and not allowing anyone to downgrade/upgrade them will probably only be available via windows updates and when they want it this is the way im seeing it going/happening and thats a big not for me thanks i will never allow any OS manufacturers to boss me on what i can/cant install on my device that i paid for so for its mine not them not happening at all