Problems with ACER NITRO AN515-42

johnboi86

Hi iv recently bought acer nitro an515-42 for play few games and tbh iv had nothing but problems, when a game starts up most of the time the game crashes/freezes and have to power do and restart laptop up again. some times I get a blue screen. I cant play any games and its been very frustrating , iv been reading and trying alsorts I could find in forums and youtube to find and sort the problem, and nothings worked , iv reset it back too factory settings twice, also just in general use its very laggy at times too. just hope someone can help please , also am not great with computers I normal play on console and thought id try computers and different games, so far leaving a bitter taste in my mouth. cheers

IVAN_PC

Hi.

Set up the graphic card optimally for each game.

Use third-party software to monitor the temperature.

Update the graphic driver.

Finally, check if the features of your computer are suitable for the type of game you want to play.

Best Regards.

andylb

First update your AMD Graphics card drivers.
Download and install DDU from here https://www.techspot.com/drivers/driver/file/information/17830/ but do not run it yet. Download the Radeon drivers from the Windows 10 64 bit link here https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-6-3 do not run it yet. Run DDU to do a clean uninstall of your current Radeon drivers then reboot and run and install the new Radeon drivers, reboot and all should be good.

Then do this, make sure your RX560x is selected in Switchable Graphics for your games and your games are set on High Performance, you must import your games .exe using the Browse tab in pic below. Launch the Radeon Adrenalin settings and click System then Switchable Graphics, Running Applications then Installed Profile Applications, finally Browse, navigate to your games .exe and import it, select High Performance. Your model comes with 2 Graphics cards and the RX560x must be used for gaming and the above operation ensures this is so.
One last thing, when gaming ensure your battery is charged to 100% BEFORE starting the game and KEEP it plugged into the AC power while gaming, this is how this laptop is designed, it cannot operate at High Performance on battery power 

johnboi86

Cheers guys will try this and let you know how I get on , muchly appreciated

andylb

johnboi86 said:

Cheers guys will try this and let you know how I get on , muchly appreciated

Please let us know and click "YES" if this solved your problem

johnboi86

iv been on most of this afternoon and still not working just keeps crashing as the game starts

johnboi86

I've just noticed I'm getting a disk reading of 99%/100%

andylb

Replicate the problem then launch Task Manager/Processes (Ctrl+Alt+Del) and post a screenshot please. To take a screenshot hit the PrSc button then launch Paint under Windows Accessories in the start menu, click paste then save to your desktop and drag it over into your reply

johnboi86

                      

 

andylb

What's that "Launcher (32 bit )  (4) that doesn't look good, right click it and go to it's location let us know what it is, it looks suspicious and it's hogging the system. The Antimalaware service Executable is part of windows defender and its hogging your system because it's doing a full scan, you need to change some of it's settings, read this article and follow the directions https://antimalwareserviceexecutable.co/windows-10-fix/