My laptop crashes seconds after I plug in the power (PH351-51-51V7)

GrozzaL
GrozzaL Member Posts: 22 Troubleshooter
edited November 2023 in 2019 Archives
Hi! My laptop which I purchased like 3 days back seems to crash and go into a boot loop the moment I plug in my power cord. I'm not sure why. It first happened while I was playing Squad for like 10 minutes, and now I can't use it with the power cord plugged in.
I have tried :
Disabling the graphics card
Rebooting in safe mode but then again it crashed
Rebooting in safe mode with command prompt but then it didn't crash
Reinstalling windows(different copies)
Disabling Antivirus

Absolutely nothing seems to help. I'm not sure where the problem lies.
«1

Answers

  • What is the model of your notebook? Example v3-571-6682!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    edited July 2019
    What is the model of your notebook? Example v3-571-6682!
    PH351-51-51V7
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    I changed the PhysX driver from Auto-Select to 1050Ti and it hasn't crashed. I'm not sure if this fixed the issue or what.
  • What version of the driver is installed? My notebook has the gtx 1050ti graphics card, with the driver in version 430.86 and this problem does not occur!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    What version of the driver is installed? My notebook has the gtx 1050ti graphics card, with the driver in version 430.86 and this problem does not occur!
    Updated to 430.86, it still occurs and crashes! :( I'm not sure what to do!
  • OK! First try uninstalling these drivers:

    Then, turn off fast start up and turn off the notebook:

    Then try a battery reset:
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    OK! First try uninstalling these drivers:

    Then, turn off fast start up and turn off the notebook:

    Then try a battery reset:
    https://youtu.be/NfhgnxUJoZo
    Tried this but still crashes after around 5 seconds of plugging in. Should I check out a different power socket? (I've tried 2)
  • You said that the problem is solved by putting physix in automatic, right? If so, have you tried updating the intel video driver on the intel website?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    You said that the problem is solved by putting physix in automatic, right? If so, have you tried updating the intel video driver on the intel website?
    No, the problem didn't solve. The crash still happened, but after an extended 5 minutes. I've applied for a replacement but I'm still trying to get to the root issue here.
    I plugged it into my living room socket by : 
    Starting the laptop
    Plugging it in
    Switching it on.
    It hasn't crashed since. 
    I'm trying to understand if this issue is from the power source and if so, how to fix it.
  • How long have you plugged the notebook into the living room socket?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    How long have you plugged the notebook into the living room socket?
    Almost an hour now, played a round of PUBG and no issues, Not even lag. If its any help, the power sockets in my room are all extension sockets from the main line
  • Do you usually connect the notebook directly to the socket, that is, without the use of nobreaks or something?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    Do you usually connect the notebook directly to the socket, that is, without the use of nobreaks or something?
    In my 3 days of use, I've only connected it to main lines not extensions. I did connect it to my extension line yesterday a played a bit of Sandstorm and got no issues.
    Today morning while playing Squad I had the first BSOD, I don't know why because when it happened it wasn't some overly intense firefight either 
  • When you said "line extension", are you referring to something similar to this?
    Resultado de imagem para linha de extenso
    If so, ideally you plug the notebook directly into the socket!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    When you said "line extension", are you referring to something similar to this?
    Resultado de imagem para linha de extenso
    If so, ideally you plug the notebook directly into the socket!
    Yes. That exact picture. However it crashed after I posted this. Plugged into socket in a different room. I don't understand the issue at all.
  • Does the notebook still crashed, even when you plug the power adapter directly into the socket, ie without using the extension line?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    Does the notebook still crashed, even when you plug the power adapter directly into the socket, ie without using the extension line?
    Yes. I thought it doesn't but it did. On battery I can play PUBG and other games, and when I plug in, within 5 seconds it's crashing and going into boot loop.
  • Try reinstalling windows 10 by pressing alt + f10 before the Acer logo to see if there is a problem with the operating system! Choose the option that erases all files from the hard drive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GrozzaL
    GrozzaL Member Posts: 22 Troubleshooter
    Try reinstalling windows 10 by pressing alt + f10 before the Acer logo to see if there is a problem with the operating system! Choose the option that erases all files from the hard drive!
    I did that too. Installed a different copy of Windows 10, not the one I got with the box but nothing changes. Same issue. I think it's the charger but I can't be sure.
  • Try updating all the drivers on these links:
    https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
    https://www.geforce.com/drivers
    The other drivers, you can update using the driverbooster:
    https://www.iobit.com/en/driver-booster.php#
    try also upgrading windows to version 1903: https://go.microsoft.com/fwlink/?LinkId=691209
    you must back up your files as a precaution!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)