My laptop crashes seconds after I plug in the power (PH351-51-51V7)

Hi! My laptop which I purchased like 3 days back seems to crash and go into a boot loop the moment I plug in my power cord. I'm not sure why. It first happened while I was playing Squad for like 10 minutes, and now I can't use it with the power cord plugged in.
I have tried :
Disabling the graphics card
Rebooting in safe mode but then again it crashed
Rebooting in safe mode with command prompt but then it didn't crash
Reinstalling windows(different copies)
Disabling Antivirus

Absolutely nothing seems to help. I'm not sure where the problem lies.

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Commodore_1995#

What is the model of your notebook? Example v3-571-6682!

GrozzaL

egydiocoelho said:

What is the model of your notebook? Example v3-571-6682!

PH351-51-51V7

GrozzaL

I changed the PhysX driver from Auto-Select to 1050Ti and it hasn't crashed. I'm not sure if this fixed the issue or what.

Commodore_1995#

What version of the driver is installed? My notebook has the gtx 1050ti graphics card, with the driver in version 430.86 and this problem does not occur!

GrozzaL

egydiocoelho said:

What version of the driver is installed? My notebook has the gtx 1050ti graphics card, with the driver in version 430.86 and this problem does not occur!

Updated to 430.86, it still occurs and crashes!

I'm not sure what to do!

Commodore_1995#

OK! First try uninstalling these drivers:

Then, turn off fast start up and turn off the notebook:

Then try a battery reset:

https://youtu.be/NfhgnxUJoZo

GrozzaL

egydiocoelho said:

OK! First try uninstalling these drivers:

Then, turn off fast start up and turn off the notebook:

Then try a battery reset:
https://youtu.be/NfhgnxUJoZo

Tried this but still crashes after around 5 seconds of plugging in. Should I check out a different power socket? (I've tried 2)

Commodore_1995#

You said that the problem is solved by putting physix in automatic, right? If so, have you tried updating the intel video driver on the intel website?

GrozzaL

egydiocoelho disse:

You said that the problem is solved by putting physix in automatic, right? If so, have you tried updating the intel video driver on the intel website?

No, the problem didn't solve. The crash still happened, but after an extended 5 minutes. I've applied for a replacement but I'm still trying to get to the root issue here.
I plugged it into my living room socket by :
Starting the laptop
Plugging it in
Switching it on.
It hasn't crashed since.
I'm trying to understand if this issue is from the power source and if so, how to fix it.

Commodore_1995#

How long have you plugged the notebook into the living room socket?

GrozzaL

egydiocoelho said:

How long have you plugged the notebook into the living room socket?

Almost an hour now, played a round of PUBG and no issues, Not even lag. If its any help, the power sockets in my room are all extension sockets from the main line

Commodore_1995#

Do you usually connect the notebook directly to the socket, that is, without the use of nobreaks or something?

GrozzaL

egydiocoelho said:

Do you usually connect the notebook directly to the socket, that is, without the use of nobreaks or something?

In my 3 days of use, I've only connected it to main lines not extensions. I did connect it to my extension line yesterday a played a bit of Sandstorm and got no issues.
Today morning while playing Squad I had the first BSOD, I don't know why because when it happened it wasn't some overly intense firefight either

Commodore_1995#

When you said "line extension", are you referring to something similar to this?

Resultado de imagem para linha de extenso

If so, ideally you plug the notebook directly into the socket!

GrozzaL

egydiocoelho said:

When you said "line extension", are you referring to something similar to this?

If so, ideally you plug the notebook directly into the socket!

Yes. That exact picture. However it crashed after I posted this. Plugged into socket in a different room. I don't understand the issue at all.

Commodore_1995#

Does the notebook still crashed, even when you plug the power adapter directly into the socket, ie without using the extension line?

GrozzaL

egydiocoelho said:

Does the notebook still crashed, even when you plug the power adapter directly into the socket, ie without using the extension line?

Yes. I thought it doesn't but it did. On battery I can play PUBG and other games, and when I plug in, within 5 seconds it's crashing and going into boot loop.

Commodore_1995#

Try reinstalling windows 10 by pressing alt + f10 before the Acer logo to see if there is a problem with the operating system! Choose the option that erases all files from the hard drive!

GrozzaL

egydiocoelho said:

Try reinstalling windows 10 by pressing alt + f10 before the Acer logo to see if there is a problem with the operating system! Choose the option that erases all files from the hard drive!

I did that too. Installed a different copy of Windows 10, not the one I got with the box but nothing changes. Same issue. I think it's the charger but I can't be sure.