Dolby Audio missing on Acer Predator G9 593

RyanYellow · July 2019

i just get an update for windows, and suddenly after restart dolby audio is missing, can someone help me?

MaClane · July 2019

Good afternoon RyanYellow !

Ever tried updating your audio drivers?

RyanYellow · July 2019

MaClane said:

Good afternoon RyanYellow !

Ever tried updating your audio drivers?

Hello !

i uninstalled realtek and install again using audio driver that i downloaded from acer, but still it didn't work

RyanYellow · August 2019

MaClane said:

Good afternoon RyanYellow !

Ever tried updating your audio drivers?

Hello !

i uninstalled realtek and install again using audio driver that i downloaded from acer, but still it didn't work

Beingastan · October 2019

Hey, I'm facing the same problem. Were you able to figure it out?

XdxD · October 2019

There would be a DAX2 folder in the installed directory or the setup file. That contains the Dolby Audio software.

BEATRIZROSS77 · February 2020

XdxD said:

There would be a DAX2 folder in the installed directory or the setup file. That contains the Dolby Audio software.

THANKS , IT WAS IN A CARPET CALLED "DS1" AND NOW MY COMPUTER SOUNDS GOOD !!!

GRACIAS , VENIA EN LA CARPETA TITULADA COMO "DS1"Y AHORA MI COMPUTADORA TIENE UN MEJOR SONIDO COMO ANTES ! GRACIAS INFINITAS SALUDOS DESDE MEXICO !

THANK YOU, IT WAS IN THE FOLDER TITLED AS "DS1" AND NOW MY COMPUTER HAS A BETTER SOUND AS BEFORE! THANK YOU INFINITY GREETINGS FROM MEXICO!

Edited the content by translating from Spanish to English
Acer-Samuel

XdxD · February 2020

BEATRIZROSS77 said:

XdxD said:

There would be a DAX2 folder in the installed directory or the setup file. That contains the Dolby Audio software.

THANKS , IT WAS IN A CARPET CALLED "DS1" AND NOW MY COMPUTER SOUNDS GOOD !!!

GRACIAS , VENIA EN LA CARPETA TITULADA COMO "DS1"Y AHORA MI COMPUTADORA TIENE UN MEJOR SONIDO COMO ANTES ! GRACIAS INFINITAS SALUDOS DESDE MEXICO !

Nice to know that.

AttilaTheFun · July 2021

Hi all, for anyone stumbling through here like I did. I found a work-around.

Download the audio drivers for the g9-793.

The g9-793 is just the 17 inch version with the same core specs. It's clear the drivers on the acer site a broken for the g9-593 but the g9-793 drivers are still good.