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Dolby Audio missing on Acer Predator G9 593

RyanYellowRyanYellow Member Posts: 8 New User
i just get an update for windows, and suddenly after restart dolby audio is missing, can someone help me?

FAQ & Answers

  • MaClaneMaClane ACE Posts: 35,599 Trailblazer
    Good afternoon RyanYellow !

    Ever tried updating your audio drivers?

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    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
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  • RyanYellowRyanYellow Member Posts: 8 New User
    MaClane said:
    Good afternoon RyanYellow !

    Ever tried updating your audio drivers?

    Hello !

    i uninstalled realtek and install again using audio driver that i downloaded from acer, but still it didn't work
  • RyanYellowRyanYellow Member Posts: 8 New User
    MaClane said:
    Good afternoon RyanYellow !

    Ever tried updating your audio drivers?

    Hello !

    i uninstalled realtek and install again using audio driver that i downloaded from acer, but still it didn't work
  • BeingastanBeingastan Member Posts: 22 Networker
    Hey, I'm facing the same problem. Were you able to figure it out?
  • XdxDXdxD Member Posts: 1,496 Supercomputer Wrangler
    There would be a DAX2 folder in the installed directory or the setup file. That contains the Dolby Audio software.
    Trying to do my best here - Your happy Predator owner =)!
  • BEATRIZROSS77BEATRIZROSS77 Member Posts: 1 New User
    edited February 2020
    XdxD said:
    There would be a DAX2 folder in the installed directory or the setup file. That contains the Dolby Audio software.
    THANKS , IT WAS IN A CARPET CALLED "DS1" AND NOW MY COMPUTER SOUNDS GOOD !!! 

    GRACIAS , VENIA EN LA CARPETA TITULADA COMO "DS1"Y AHORA MI COMPUTADORA TIENE UN MEJOR SONIDO COMO ANTES ! GRACIAS INFINITAS SALUDOS DESDE MEXICO !

    THANK YOU, IT WAS IN THE FOLDER TITLED AS "DS1" AND NOW MY COMPUTER HAS A BETTER SOUND AS BEFORE! THANK YOU INFINITY GREETINGS FROM MEXICO!

    Edited the content by translating from Spanish to English
    Acer-Samuel
  • XdxDXdxD Member Posts: 1,496 Supercomputer Wrangler
    XdxD said:
    There would be a DAX2 folder in the installed directory or the setup file. That contains the Dolby Audio software.
    THANKS , IT WAS IN A CARPET CALLED "DS1" AND NOW MY COMPUTER SOUNDS GOOD !!! 

    GRACIAS , VENIA EN LA CARPETA TITULADA COMO "DS1"Y AHORA MI COMPUTADORA TIENE UN MEJOR SONIDO COMO ANTES ! GRACIAS INFINITAS SALUDOS DESDE MEXICO !
    Nice to know that.
    Trying to do my best here - Your happy Predator owner =)!
  • AttilaTheFunAttilaTheFun Member Posts: 2 New User
    Hi all, for anyone stumbling through here like I did. I found a work-around. 

    Download the audio drivers for the g9-793.

    The g9-793 is just the 17 inch version with the same core specs. It's clear the drivers on the acer site a broken for the g9-593 but the g9-793 drivers are still good.
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