Why won't my keyboard light up even when it's pluged in?

DaviJohns
DaviJohns Member Posts: 1 New User
edited November 2023 in 2019 Archives
So I bought my gaming laptop at best buy and it had a light up keyboard and had it for around a year so one day I took it to a friends house and it must have got stepped on because when I opened it next it said no drive found or something like that so I went to get it repaired and when I got it back it's keyboard didn't light up when it's supposed to light up when plugged in and it won't so what do I do please help me!

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Take it back to where you got it repaired

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • HelpMeInstallRam
    HelpMeInstallRam Member Posts: 5

    Tinkerer

    Try pressing the function key and the F9 key at the same time. This should resolve your issue if it is a software problem. Do note that with the latest updates, the backlit keyboard will only be active for 30 seconds until it auto disables unless you type within that 30 second timeframe, but this only takes effect if your laptop is not plugged in.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Try pressing the function key and the F9 key at the same time. This should resolve your issue if it is a software problem. Do note that with the latest updates, the backlit keyboard will only be active for 30 seconds until it auto disables unless you type within that 30 second timeframe, but this only takes effect if your laptop is not plugged in.

    Most Nitro models now all ow the Keyboard to be kept lit continuously when on AC power. Go to your models support page and download install latest BIOS update which specifically addresses this problem, after installing, Restart Notebook and tap F2 repeatedly to enter BIOS setup, under General tab you will find Keyboard Lighting Timeout Disable/Enable, disable it save and exit


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★