Acer Predator PH315-51

a2ml
a2ml Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
Hello all,
              I am a newbie here so hope someone can help me. I bought my  Acer Predator Helios 300 Core i5 8th Gen - (8 GB/1 TB HDD/128 GB SSD/Windows 10 Home/4 GB Graphics) PH315-51 / PH315-51-51V7 Gaming Laptop  (15.6 inch, Shale Black, 2.5 kg) on Apr 3rd '19 and it was really good for the first month but right now I am really disappointed as I have spent too much money on this product and I am facing freezing issues occasionally. 
I did not expect any kind of issues from this device as it was rated good on online websites. 
At first, the freeze happens while using Google Chrome and the mouse pad was not at all moving then I tried to connect the charger and the frozen screen suddenly changed and started working.
Today while playing Tencent gaming buddy the laptop was stuck like hell and I had to use the power button to restart the device.

Is it a hardware or software issue?  Anyone else is facing similar issues? If anyone have any solution for this, please help me.

Thanks

Answers

  • a2ml
    a2ml Member Posts: 6

    Tinkerer

    Current Bios Version: 1.26
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019
    a2ml For starters i would recommend you to upgrade your ram to 16gb dual channel 8gb not enough for anything anymore and causes crashes because its not enough i had similar issues when i got mine out of the box and increase windows virtual memory to the max your able to also perform a battery power drain
    reset bios to defaults is there any reaso you are on bios 1.26 have you been updating it or did it already came with that one on stock if you upgraded it why did you any particular reason and on which windows version are you if youre on the latest 1903 i suggest backup everything you need and factory reset it to the acer stock windows (fresh install) the optimize windows properly and undervolt it and see how it behaves how about your temps how are they are you thermal throttling ??



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/