Reset seems to be stuck?

S2086
S2086 Member Posts: 2 New User
edited September 2023 in 2019 Archives
Hi, I decided to reset my 1T aspire 3 laptop. With the option to remove everything. The % was slowly going up. But it’s been stuck at 43% for over two hours now! The loading icon is moving. But with the % not going up, I can’t tell if it’s stuck or what? I’ve tried googling for the last several hours and can’t seem to find any reliable help or information other than the reset shouldn’t take more than 4 hours? I don’t know what to do. Any help would be greatly appreciated. 

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    Be patient. Walk away from it for another hour or three. Jack E/NJ

    Jack E/NJ

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @S2086
    Hi, you can try to force shut down the unit and try to do do the reset process one more time.  You can also check the below link and contact the support team in your region for further help.
    http://www.acer.com/worldwide/support/

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3