AN515-42-R5GT - Acer Logo Flashes, White Square, Then Orange Screen, Then Nothing Upon Start Up

CB29
CB29 Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
Hi everyone.

I have a AN515-42-R5GT Nitro Laptop.  Everything was working fine until this morning (of course, a Holiday in the U.S.).  It was put on sleep mode last night. We went to wake it up today, and the screen started flashing.

We did a hard power down then turned it back on.  First the Acer logo splash screen comes up, I see a little circle at the bottom like it's loading.  Then the screen turns black, a white square (like the outline of a Window) flashes, then I see an orange background with what appears to be the same font as what you would see when Windows is updating, then a black screen, then back to Acer logo again.

I've tried the reset button on the back, waiting a few minutes, then turning it back on, nothing changes.  Then I tried
pressing the F2 key so that it takes you to BIOS page. I could get there.

Then I tried pressing F9 and press Enter than press F10 and press Enter. The unit restarted and went back to the same screen flashing-thing as before.

I could get back to the InsydeH20 Setup Utility but I'm not sure if I can factory reset from here -- that's the only thing I can think of that's left to try.

Is there anyone that can help? It's my son's computer and he's devastated right now, thinking it's permanently broken.

Thank you.

Answers

  • Can you record a video and see if the problem remains in uefi? To do this test, press f2 when turning on the notebook!
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  • CB29
    CB29 Member Posts: 9

    Tinkerer

    Can you record a video and see if the problem remains in uefi? To do this test, press f2 when turning on the notebook!
    I did find a video here - https://uk.answers.acer.com/app/answers/detail/a_id/34098/~/reset-bios-or-uefi-to-default-settings
    I followed the instructions to load from defaults and it still continues to do the same thing as before.

    I pasted a video here.  The TV is on, so please ignore the audio.  No sounds are coming from the laptop.
    https://photos.app.goo.gl/QYD4NAYgQJxAy6Pk8
  • When you enter uefi, pressing f2 when turning on the notebook, does the display also blink?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CB29
    CB29 Member Posts: 9

    Tinkerer

    When you enter uefi, pressing f2 when turning on the notebook, does the display also blink?
    No, when I'm in the uefi, everything is normal - no blinking.
  • I think something went wrong on windows! Have you tried reinstalling windows by pressing alt f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CB29
    CB29 Member Posts: 9

    Tinkerer

    I think something went wrong on windows! Have you tried reinstalling windows by pressing alt f10 before the Acer logo?
    I just tried that - F10 didn't do anything.
  • CB29
    CB29 Member Posts: 9

    Tinkerer

    UPDATE - I was able to reinstall Windows after trying a System Restore and having it fail. So far, so good on the reinstall.
  • Keep reporting the result!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CB29
    CB29 Member Posts: 9

    Tinkerer

    Can you record a video and see if the problem remains in uefi? To do this test, press f2 when turning on the notebook!
    I did find a video here - https://uk.answers.acer.com/app/answers/detail/a_id/34098/~/reset-bios-or-uefi-to-default-settings
    I followed the instructions to load from defaults and it still continues to do the same thing as before.

    I pasted a video here.  The TV is on, so please ignore the audio.  No sounds are coming from the laptop.
    https://photos.app.goo.gl/P413uWnCbs1XgpKo9
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    On start up when the Acer Logo comes on hard power down and repeat three times on the 3rd time the recovery screen should appear select advanced start up and recover to an earlier date when all was well

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • This problem may be edp cable or the display itself. Is your notebook still under warranty? Does the same problem occur at bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)