Can't Shut Off Laptop with Power Button(Acer Aspire A715-72G

ctrl12
ctrl12 Member Posts: 4 New User
edited September 2023 in 2019 Archives
Hello all, thank you for your time in answering my question.

I cannot for the life of me find an answer to this problem. I have an Acer Aspire A715-72G. I did a clean install of Windows 10 pro when I got the laptop in order to avoid uninstalling all of the bloatware that came with the laptop. I can turn the laptop on with the power button but I can't turn it off. If I hold the power button for about 2 or 3 seconds and release it, the unit does nothing. If I hold it in for about 5 or so seconds, it shuts the entire unit off entirely without initiating a proper shutdown sequence. I've checked the power settings in Windows and its set to shut down the laptop when I press the power button. This is very frustrating.

What should I do? Would updating the BIOS help? I've searched for weeks on how to fix this problem, but nothing seems to work. Thanks!

Best Answer

  • ctrl12
    ctrl12 Member Posts: 4 New User
    Answer ✓
    I upgraded the BIOS and it resolved the issue. Thanks!

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @ctrl12
    Hi,you can also try to update your BIOS from the official website. But be cautious to download the correct software.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening ctrl12 !

    Did you install Acer Quick Access and tested it?
    Did you check the Windows power plan options how the shut down button option is set?


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  • ctrl12
    ctrl12 Member Posts: 4 New User
    MaClane said:
    Good evening ctrl12 !

    Did you install Acer Quick Access and tested it?
    Did you check the Windows power plan options how the shut down button option is set?

    Yes, the power plan options are correct. Why should I have to install Acer Quick Access when Windows should handle what the power button does? Besides, there is no Acer Quick Access for Windows 10. This should work without installing an application from Acer.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    There is rather the application for your model and version 10 of Windows.
    Could you install and verify please?


    https://www.acer.com/ac/en/US/content/support-product/7627?b=1


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    >>>Windows should handle what the power button does? >>>

    Should but sometimes doesn't. ControlPanel's power button app is notorious for annoying quirks like this since at least Win7. Jack E/NJ

    Jack E/NJ

  • ctrl12
    ctrl12 Member Posts: 4 New User
    Answer ✓
    I upgraded the BIOS and it resolved the issue. Thanks!
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    congrats. Jack E/NJ

    Jack E/NJ