Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Nitro 5 an515 - 42 Keyboard not working.How to fix?

John_VendexJohn_Vendex Posts: 6Member

Tinkerer

i have no idea why is my keyboard not working.. i have been trying to fix this in the last two months and still no luck.. anyone know how to fix it? and how to know if it is not a driver issue? my laptop doesn't have warranty anymore. because i upgraded to 500gb ssd by myself and i did nothing wrong.. anyways.. it stopped working i think after i used driverpacksolution or ezdriver but i can't remember exactly. i also tried uninstalling the keyboard drivers. i mean all of it. then restarting.. and still haven't fixed it. i was wondering if you guys could help me out. im really getting stressed about this..its so frustrating 
«13

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 25,216ACE Trailblazer
    Hello! Does the keyboard work when you enter uefi? You have checked this tip: https://community.acer.com/en/discussion/comment/656399/#Comment_656399

     
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • John_VendexJohn_Vendex Posts: 6Member

    Tinkerer

    Hello! Does the keyboard work when you enter uefi? You have checked this tip: https://community.acer.com/en/discussion/comment/656399/#Comment_656399

     
    i haven't tried on uefi . how should i proceed to test the keyboard on uefi? btw i have purchased a replacement keyboard. i just want to make sure that this is not a hardware issue.. bcz if i replace this.. there is no going back.. anyways. if the uefi doesnt work. i will check the link. and probably check the connection from motherboard.. i hope.. it works..
  • egydiocoelhoegydiocoelho Posts: 25,216ACE Trailblazer
    When you press f2 as soon as you turn on the notebook, can you access the uefi?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • John_VendexJohn_Vendex Posts: 6Member

    Tinkerer

    When you press f2 as soon as you turn on the notebook, can you access the uefi?
    yes.. only some keys aren't functioning 
  • egydiocoelhoegydiocoelho Posts: 25,216ACE Trailblazer
    Is there a function called function key behavior in uefi? If any, try changing to mediakey or specialkey!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • John_VendexJohn_Vendex Posts: 6Member

    Tinkerer

    these keys..(im using an external keyboard now)

    ` 2 4 5 7 0 = Backspace num7 num4 num2 o s k left ctrl 
  • John_VendexJohn_Vendex Posts: 6Member

    Tinkerer

    Is there a function called function key behavior in uefi? If any, try changing to mediakey or specialkey!
    tbh, idk. i can try later. bcz right now its night in my country. i mean.. midnight.. bcz 1:39am now. i will try later in the morning. but anyways.  where can i find that on the bios?  its the bios right?
  • egydiocoelhoegydiocoelho Posts: 25,216ACE Trailblazer
    Yes! It's not called bios anymore, but uefi! You should find it here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • John_VendexJohn_Vendex Posts: 6Member

    Tinkerer

    doesn't work
  • egydiocoelhoegydiocoelho Posts: 25,216ACE Trailblazer
    Try uninstalling and deleting these two drivers first:

    Then try reinstalling windows, using the alt + f10 command before the Acer logo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NYCMCNYCMC Posts: 22Member Networker
    these keys..(im using an external keyboard now)

    ` 2 4 5 7 0 = Backspace num7 num4 num2 o s k left ctrl 
    I also had the same problem that started all of a sudden a few months ago. I could not find any similarities online until I saw your post. When I saw that you had problem with (o, s, k, 5, backspace, etc) keys I finally knew I was not alone!  It is driving me crazy.  I use my laptop for business sometimes and the problems with slow or dead keys really slow me down. The keys work or not work randomly and cold start or used for 5 hours make no difference.  When they don't work you need to keep hitting it or hold the key down forever until it works.

    When one of the bad keys stop working chances are the other ones also stop working.  For me the most frequent bad keys are o,s,k and backspace. I'm guessing many other keys also go bad but I may not use them as frequently as my usual culprits.

    I changed my keyboard setting to Mediakeys in UEFI.  I think it reduced the frequency of the keys going bad. I'll try to keep track of it and see if it really helped or just my optimism. Cheers


  • NYCMC Ideally, you create a new topic by clicking ask a question. Add me by putting an @.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NYCMCNYCMC Posts: 22Member Networker
    I wasn't starting a new topic I just wanted to add to this thread that I have the same problem.  So far the change to Mediakey seems to have solved the problem for now.   Thanks again
  • OK! Keep testing and posting the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NYCMCNYCMC Posts: 22Member Networker
    Switching to MediaKey so far is a small blessing. I can almost trust the laptop to allow typing at full speed. There are still times when the same keys stop functioning and I have to stop and re-enter.  But now the error happens least frequently.
    While this is not a fix it helps.
  • Maybe an uefi bios update will solve your problem @NYCMC
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NYCMCNYCMC Posts: 22Member Networker
    I already have the latest bios v1.26 for my model AN-515-53. The keyboard does not work well at uefi and I have had to change bios password to avoid using those bad keys. At this time, the problem has come back as often as before. Its taking me several minutes to type this instead of a 1 minute or so.  Anytime I use (o,s,k,5 or backspace) nothing happens and I have to wait until those keys come back alive. Anytime one of them stops working the other bad keys also start having problems.  I may revert back to an older bios just to see if one of the updates caused this problem. 
  • I don't think an update would cause this problem. Also, other users who have the same notebook model have upgraded to this version of bios and have had no problems. Have you tried resetting the internal battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Daredevil1994Daredevil1994 Posts: 10Member

    Tinkerer

    facing similar issue with An-515-52. Keys include (2, 4, s, o, 0, num4, backspace). Please provide us some solution.
  • NYCMCNYCMC Posts: 22Member Networker
    Yes I did a battery reset previously when I first encountered the problem but obviously it didn't fix it.  I just did a battery reset and will see how things go for another day.  Thanks
Sign In or Register to comment.

Who's Online155

aNeatGrow
aNeatGrow
brummyfan2
brummyfan2
Cyriix
Cyriix
egydiocoelho
egydiocoelho
farazahmad
farazahmad
Kno63
Kno63
Ledra17
Ledra17
mediadoctor
mediadoctor
mohan2018
mohan2018
Naim
Naim
NetCrlr4
NetCrlr4
RamzyNatsheh
RamzyNatsheh
Seybey
Seybey
wilkeeh
wilkeeh
+141 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

We would like to feature andylb as a destacated member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor . On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1044

Total Points:2652

Total Accepted Answers: 129

andylb Valued Contributor
Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.