Password not being accepted

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maldoror
maldoror Member Posts: 2 New User
edited November 2023 in 2019 Archives
My Chromebook would not accept my password, although all my other Google accounts did. I changed the password. My Chromebook will still not accept it. I do not want to lose my local files. The Chromebook is not linked to my phone.

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
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    Hi @maldoror,

    Try to turn off the power button with long press. make sure that there is no lights on the unit. Press and hold Refresh + tap Power . When your Chromebook starts up, release Refresh . if its not working then we have to do a power wash which will delete your local data. 

    Image result for hard reset on the chromebook with refresh and power buttons
    Accept if its Helpful.   B)