My screen is not working(predator PH315-51-78NP )

Riiipple
Riiipple Member Posts: 3 New User
edited November 2023 in 2019 Archives
The screen on my acer predator PH315-51-78NP is not working correctly. When I went to turn it on the keyboard and fans would turn on but the screen wouldn’t. This has happened some times before but I managed to fix it by pressing the reset battery button. This time however that did not work. I tried i a couple times with varying button press lengths and leaving it off power.

One time that I did this a blue screen showed up for a split second showing something related to windows but I didn’t have time to see what it was. I also saw the beginning screen for windows (picture of landscape house with time) when I tilted the entire laptop back and not just the screen. 

If if anyone has any idea on how to fix this that would be really appreciated. Thanks!

Answers

  • Is the image displayed on an external monitor?
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Riiipple
    Riiipple Member Posts: 3 New User
    The image is displayed on an external monitor

    Is the image displayed on an external monitor?

  • Is the acer logo displayed on the notebook display?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Riiipple
    Riiipple Member Posts: 3 New User
    no, it is not
  • Have you checked that you have connected the EDP cable correctly at these points?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Riiipple as it was said above by @egydiocoelho its either the cable he suggested or might be the screen itself bare in mind the screen works with the intle gpu not the nvidia have you tried to boot into safe mode and remove/reinstall the intel drivers just to rule out any software issue that windows update might had caused but a you said you cant even access the bios through the laptop display it should probably be hardware issue its my best bet


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