Laptop Overheating while gaming.CPU 99C GPU 94 C

warhammer920
warhammer920 Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
Hi,
I have a predator helios 300 with i5-8300h and gtx 1060 with 16 gigs of RAM. The laptop has been overheating a lot while gaming. CPU reaches a max temp of 99C and GPU hovers around 94C. If I undervolt the CPU and limit the turbo boost limit then I do get a decrease in the temps but still the temps remain above the 90C. My room temperature is around 32C. I noticed the mentioned temps while playing PUBG on steam. The PC doesn't shut down even when the CPU hits 99C. When I undervolt I sometimes get a BSOD with error code store data structure corruption. I have run memtest86 and no errors were found.

 I had the laptop cleaned and repasted by the ACER service but even after that the temps are like this. Also after repasting I noticed a sticker has been removed from one of the screws when I asked about this to them they told me , it doesn't matter the copy of the service bill that we have given to you will suffice. 

I am worried about the damage that might happen to GPU and CPU due to such high temps.  I am also worried if my warranty is void since the sticker is missing from the back panel. I have 3 years of warranty on my acer laptop and right now it is 9 months old.

Can something be done about this? Thanks in Advance.









Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019 Answer ✓
    warhammer920 optimize windows/undervolt and repaste with kryonaut or similar seems to me it was not properly repasted (also the stock paste its mostly useless sometimes) you have a bad repaste if you can do it yourself without voiding the warranty go for it if not ask acer support if they would use your own provided thermal paste 

    PS: i can see you had a warranty seal in that screw if that was the only one u had its gone now (dont worry your warranty its not void if you have the paper from acer support saying they serviced it and that the warranty still intact) you can open it yourself and repaste it but make sure you dont damage anything or else you will void your warranty so my best advice here its buy some kryonaut and repaste it yourself also while you are doing it check if the fans and airflow exit was properly cleaned and if your windows updated lately to the latest version i would consider backing up everything you would need and go for a full acer factory fresh windows install to rule out software issues 

    Also you mentioned 3 years warranty did you bough extended warranty ? if so you dont have to worry as your warranty its registered in the system just asking because the usual its only 1 year ITW all countries outside of US and 2 years in the US


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2019 Answer ✓
    warhammer920 optimize windows/undervolt and repaste with kryonaut or similar seems to me it was not properly repasted (also the stock paste its mostly useless sometimes) you have a bad repaste if you can do it yourself without voiding the warranty go for it if not ask acer support if they would use your own provided thermal paste 

    PS: i can see you had a warranty seal in that screw if that was the only one u had its gone now (dont worry your warranty its not void if you have the paper from acer support saying they serviced it and that the warranty still intact) you can open it yourself and repaste it but make sure you dont damage anything or else you will void your warranty so my best advice here its buy some kryonaut and repaste it yourself also while you are doing it check if the fans and airflow exit was properly cleaned and if your windows updated lately to the latest version i would consider backing up everything you would need and go for a full acer factory fresh windows install to rule out software issues 

    Also you mentioned 3 years warranty did you bough extended warranty ? if so you dont have to worry as your warranty its registered in the system just asking because the usual its only 1 year ITW all countries outside of US and 2 years in the US


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/