I have these errors(aspire 3)

Joannadodd
Joannadodd Member Posts: 5 New User
edited November 2023 in 2019 Archives
bought my laptop 3 months ago. I have had this error for about a month now once I have allowed updates . See images 
can you help?

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    What error? What images? What model? Jack E/NJ

    Jack E/NJ

  • Joannadodd
    Joannadodd Member Posts: 5 New User
    My model is aspire 3
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    There are dozens of Aspire3 models. I'm looking for a specific model number like A315-xx? Is the computer still on undoing the changes? Jack
    E/NJ

    Jack E/NJ

  • Joannadodd
    Joannadodd Member Posts: 5 New User
    A315-31-P31x

    it does undo in a few minutes
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    So if you don't try to update, does it boot into Windows after undoing? Jack E/NJ

    Jack E/NJ

  • Joannadodd
    Joannadodd Member Posts: 5 New User
    When I close it down it asks to update and shut down. When I come to switch it back on the images are what I see. Then it comes on as normal
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    OK. When Windows comes on as normal, open Control Panel. Search 'restore point'. Click 'create a restore point' in the left pane. Click 'system restore' button. Click 'next'. Select 'restore point' with a date stamp from about a month ago when the error message started if it still exists. You may have to click a box to show more restore points if you don't see it. Jack E/NJ

    Jack E/NJ

  • Joannadodd
    Joannadodd Member Posts: 5 New User
    Will I loose all my files from that date until now? Thank you btw
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    Yes, make a backup of those files. Jack E/NJ

    Jack E/NJ