My Predator Helios 300 wont boot after RAM upgrade

1121
1121 Member Posts: 5 New User
edited November 2023 in 2019 Archives
Hi I bought a new RAM for my Predator Helios 300 PH317-52, from Samsung, 8GB and 2600MHz. I opened the RAM lid, installed it into place, then tried to boot it up and it shows a black screen. Does anybody know how to , firstly install corectly a RAM? But in the first place, WHY IT DOESNT BOOT? Never had this problem ever before, my RAM is the right type, DDR4, format sodimm. It fits in, I counted the pins, everything was matching with my default Kingston RAM. Are they in a conflict?  The Samsung has a latency of CL19.

I think that I have to remove the battery, but that thing will void my warranty. I dont know what to do. Please answer within 1 week maximum because my return periol will expire soon. 

Serial Number: NHQ3DEX00484302FA83400
SNID: 84301220034

Answers

  • Hello! what is the exact model of your notebook? Example an515-51-75kz! Also, what is the exact model of ram you bought?
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  • 1121
    1121 Member Posts: 5 New User
    Hello! what is the exact model of your notebook? Example an515-51-75kz! Also, what is the exact model of ram you bought?
    Samsung
    S12Ta2082539BFEB7C
    8GB 1Rx8 PC4 2666v-SA1-1

    M47A1K43CB1-CTD

    1825

    Full model:
    PH317-52-74G3
  • Do the memories work individually? Also, I can not find any information with this partnumber "S12Ta2082539BFEB7C"! Did you enter the correct model?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • 1121
    1121 Member Posts: 5 New User
    Do the memories work individually? Also, I can not find any information with this partnumber "S12Ta2082539BFEB7C"! Did you enter the correct model?

    Well no. Only works with the default Kingston one. Tried individually, still black screen.

    Here a picture of the samsung ram
    https://www.filedropper.com/20190627230805

    The memory does overheat even without showing an image, so I guess it's the right type. I think that is an internal error, in my opinion. If you come with any other ideas, please tell me
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    1121 im just wondering why samsung ? why not kingston technically it should work anyway did you bought it brand new or used either way if you have another device where to test the sodimm to be sure its not faulty i would if not just return it as faulty and buy another one 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • 1121
    1121 Member Posts: 5 New User
    xapim said:
    1121 im just wondering why samsung ? why not kingston technically it should work anyway did you bought it brand new or used either way if you have another device where to test the sodimm to be sure its not faulty i would if not just return it as faulty and buy another one 
    Well it was the best and the last one in the stock in my country. They had only ddr3 kingston and with a crappy frequency of 1600 MHz. I had no choice to buy this one.


    Also as I said, the RAM ENTERS IN THE SLOT, BUT LAPTOP REFUSES TO BOOT WITH IT
  • In my opinion, you should replace it! However, you can try updating the uefi firmware on the motherboard to see if it solves the problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 1121
    1121 Member Posts: 5 New User
    In my opinion, you should replace it! However, you can try updating the uefi firmware on the motherboard to see if it solves the problem!
    I will try updating and going to a service. If it doesnt work then i will replace the ram. Thx.
  • OK! Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)