Acer GN246HL does not display image

Karnat
Karnat Member Posts: 2 New User
edited February 16 in 2019 Archives
my monitor I have been using for gaming and not too long ago I noticed that the led power button is not yellow nor is it blue but a more lighter color and when I tried turning the screen on or off nothing happened and the led light remain the same color Nothing changes when I press the power button and it does not turn on.

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi @Karnat,

    It looks link its having the hardware issue, how ever try for a power on self test. unplug all the cables and press and hold the power button for 30sec. plug back the power code and check the unit. if its still having the same issue then is an hardware issue. how old is the monitor anyways?
    Accept if its Helpful.   B)
  • Karnat
    Karnat Member Posts: 2 New User
    @christy1 I bought the monitor around 4-5 months ago and it says it was manufactured on December 2018
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Karnat said:
    @christy1 I bought the monitor around 4-5 months ago and it says it was manufactured on December 2018
    So the unit is under the warranty. Call the acer tech support and they will be able to help you out on this.  Check the Link below. 
    http://www.acer.com/worldwide/support/ ​ 

    Accept if its Helpful.   B)