How do I fix my G3-571?

bluerhapsody
bluerhapsody Member Posts: 5 New User
edited November 2023 in 2019 Archives
I sent it in under warranty because it would never boot up. Got it back with a diagnosis of "reseated lcd cable" and its still doing the same thing when i got it back in the mail today and not starting. I know they got it to work at the repair center because I have a program that lets me know when my laptop goes online on my phone, and it did. Its probably something stupid, but I don't know what to do. In short, the keyboard lights up for half a second then goes off for four, and itll repeat that process 3 times until it stops. Shrug.

Answers

  • Hello! Have you checked that this button is being pressed?

    Try putting some layers of electrical tape:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • bluerhapsody
    bluerhapsody Member Posts: 5 New User
    Hello! Have you checked that this button is being pressed?

    Try putting some layers of electrical tape:

    So in the picture i took the button isnt even there if im understanding this correctly. Odd, what now? 
  • Some motherboards with different revisions do not have this button! Now, I would like the battery and power LEDs to light or flash?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • bluerhapsody
    bluerhapsody Member Posts: 5 New User
    Some motherboards with different revisions do not have this button! Now, I would like the battery and power LEDs to light or flash?
    They light. The battery LED just stays blue while charging, while the power one stays on for 5 seconds after pressing the power button then turns off briefly, then does that process again once and stays off.
  • Try to press some keys on the keyboard and with them still pressed, press the power button. Make sure your notebook turns on normally!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • bluerhapsody
    bluerhapsody Member Posts: 5 New User
    Try to press some keys on the keyboard and with them still pressed, press the power button. Make sure your notebook turns on normally!
    Well the monitor never lights up anyway, but i'm still getting the same outcome as before pressing down the keys.
  • As your notebook is still under warranty, I believe I can not give you other tips on the risk of violating the warranty! In this case, it is best that you send it back to the Acer service center, explaining that the problem has recurred again!
    I recommend you remove the layer of insulation tape and also any hardware you have installed later!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • bluerhapsody
    bluerhapsody Member Posts: 5 New User
    As your notebook is still under warranty, I believe I can not give you other tips on the risk of violating the warranty! In this case, it is best that you send it back to the Acer service center, explaining that the problem has recurred again!
    I recommend you remove the layer of insulation tape and also any hardware you have installed later!
    Well, this is pretty frustrating. Thank you for your help though.
  • There is something you can still try, which would reset the internal battery:
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)