Prepaid internet(Acer Aspire A114)

Ladyflyer
Ladyflyer Member Posts: 7

Tinkerer

edited September 2023 in 2019 Archives
I have a USB prepaid internet dongle but I can't connect to internet with this device any help to resolve would be greatly appreciated

Best Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good night Ladyflyer !

    First tell us what your exact model is, what model of the dongle, and which version of Windows.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Ladyflyer
    Ladyflyer Member Posts: 7

    Tinkerer

    edited June 2019 Answer ✓
    Acer Aspire  A114 the dongle is HUAWEI E3351 Ultra stick I have Operating system Windows 10
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    When it connects the dongle is it recognized by the system?
    Already tested on other devices?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Ladyflyer
    Ladyflyer Member Posts: 7

    Tinkerer

    Answer ✓
    It's recognized on other devices and connects to the internet but not this one, the lights on the dongle show it's connected but PC says no internet connection 

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good night Ladyflyer !

    First tell us what your exact model is, what model of the dongle, and which version of Windows.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Ladyflyer
    Ladyflyer Member Posts: 7

    Tinkerer

    edited June 2019 Answer ✓
    Acer Aspire  A114 the dongle is HUAWEI E3351 Ultra stick I have Operating system Windows 10
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    What model EXACT?
    Example: Acer Aspire 1 A114-32-C1YA
    What version of Windows 10?
    Example: 1803, 1809, 1903, etc.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Ladyflyer
    Ladyflyer Member Posts: 7

    Tinkerer

    It's an Acer Aspire A114-31-P438 Appreciate all your help with this problem
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    When it connects the dongle is it recognized by the system?
    Already tested on other devices?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Ladyflyer
    Ladyflyer Member Posts: 7

    Tinkerer

    Answer ✓
    It's recognized on other devices and connects to the internet but not this one, the lights on the dongle show it's connected but PC says no internet connection 
  • Ladyflyer
    Ladyflyer Member Posts: 7

    Tinkerer

    Thankyou for all your help I managed to find out that this dongle is not supported by windows 10 so have found another way to connect to the internet. Thankyou again I appreciate your time. :)