using Acer Predator Helios 300 computer screen problems that transfers over to multiple games

TheDrunkScott
TheDrunkScott Member Posts: 1 New User
edited November 2023 in 2019 Archives
using Acer Predator Helios 300 in game problems that transfers over to multiple games it is like a movement lag but frames and pin never drops. its like a glitch from the screen or something that is way different then anything ive ever seen. I have tried all settings in game and nothing changes so I believe it could be some sort of keyboard, graphics card, or screen problem? please help if you can think of any trouble shooting methods it would be greatly appreciated. 

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    TheDrunkScott first of all what is your full model number (never post serial numbers in the community its not allowed) it might be a software issue (windows update or something else) to rule this out you would have to find out exactly when this started and if it was working fine before and try to find out what was installed after to maybe rollback or even uninstall what has messed it up the other option its to backup everything you need and reset to Acer factory recovery ALT+F10 (if you didnt already reinstalled via windows usb drive and still have your recovery partition fresh install do not keep your files) if after this you still have the same issue i would say its an hardware issue either screen or something else also i would try an external screen to see if the issue persists via external and make sure you have only the Nvidia gpu setup manually to use the games you are playing in the NVCP


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/