Acer Helios 300 G3-571 - Can't get this brand new Samsung M.2 SSD to boot. What am I doing wrong?

psideburns
psideburns Member Posts: 16 Troubleshooter
edited November 2023 in 2019 Archives
I have helios 300 G3-571 with the sata m.2 250GB ssd and i want to install this one I bought https://www.ebay.com/itm/BRAND-NEW-SAMSUNG-PM981-TB-NVMe-M2-SSD-MZVLB1T0HALR-3D-M-2-PCIE-FAST-SHIPPING/223543704263?ssPageName=STRK:MEBIDX:IT&_trksid=p2057872.m2749.l2649.  I have cloned my OSdisk to the new one using AOMEI successfully but when installed, it wont boot. Also I can't get it to boot even when i put it in Plugable nvme enclosure[which I used to clone it} and change bios to legacy and put the usb enclosure as primary.  I did this to test before breaking open the laptop but its failure to boot I disregarded so I installed it and wahlaa, no boot. I think I'm doing everything right but I'm stumped.  Any help or suggestions would be greatly appreciated.  Also, I've searched this site and reviewed all pertinent threads and videos to no avail. Please help if you can...

Best Answer

  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    Answer ✓
    Then do as i have suggested. m.2 to sata adapter solution. i worked for me on my helios 300.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
«1

Answers

  • Hello! When you cloned hd to ssd, did you shorten the size of the hdd partition to an approximate ssd size? Also, have you cloned partitions smaller than 100mb and 1gb recovery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    First i cloned it the exact same size with extra 740gb as unallocated space, then i tried it with the option of expanding extra space into all partitions with OS prtion getting most so that the new 1GB card was cloned and full. Neither type worked
    I've never cloned a drive before but it all went as expected. The cloned drive exactly resembled the original except ESP and recovery were given drive letters. My problem was I could not get it to boot either in the enclosure or in the machine. It was recognized both in the machine and in the enclosure.  It showed up in bios both ways too. When i tried to boot from usb the error message was device not connected or seen.

  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    Oh I was cloning original equipment 256GB m.2 sata ssd to the new ssd I referenced.
  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    And the ESP and recovery partitions were exactly duplicated except for being larger in the clone that filled the new ssd iwhereas the exact clone left unused space as unallocated.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    psideburns what was the software you used to clone it (AOMEI???) i have always used Easeus partition master never had any issues (it takes ages because it uses their own software UI out of windows but never failed a boot after cloning) in fact i always clone the existing and create whatever partitions i want for the unallocated space at the same time and what is the exact model of your laptop, does it have dual m.2 or single ? i suspect the software you used somehow didnt cloned it properly i would try another one just to rule it out also the nvme  usb adapter you have might not be compatible with cloning (i would check that usually the cheap ones are rubbish i paid a lot for my dual sata enclosure i would check startech or any other good company that produces quality nvme adapters) i bought a dual m.2 2.5 sata enclosure to clone my 128gb into my m.2 2tb and cloned it using my usb dock station one of the advices im alwasy giving is that if you arent planning to do any rendering works nvme its a waste of money i got my wd blue 3d nand 2tb for the price of 1tb nvme evo so really not worth the money unless you are rendering with it the speed of the normal m.2 sata its more than enough for gaming in fact i play all my games on my 5tb 2.5 in an external 10gbps enclosure  usb3.0/usb-c only have 1 game so far that required me to move it into the ssd in order to get more fps all the other 100's of games 450/500 games i own run all fine from any normal hdd external or not this includes all latest games


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • The g3-571 has only one input m2 @xapim!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    use samsung's own disk clonning software.
    it helped me.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    Ive read the samsung software doesnt clone with enclosures but Ill try that. And I'm not sure if the stock card is samsung, the one it came with from Acer. And yes I have only one m.2 slot. Should I try installing a bootable program on usb stick and install m.2 into computer then run the clone from my data drive? Would that be more productive? And my enclosure is from Plugable and it wasnt cheap. At this point I'd be happy to instal  the card and instal OS from new but Acer doesnt give u the OS with the laptop.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    Thanks @egydiocoelho for the observation as i dont have access to the spec manual :) and as i stated above easeus always clones perfectly but hey anyone is free to use whatever they want


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • No problem @xapim! @psideburns Can you tell the model of your notebook? Example g3-571-77qk!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited June 2019
    @xapim When you are an ACE user, you will have access to the service manuals!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    Where do I find such model info, Ive checked the system and cant find anything other than G3-571?
  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    So last night I cloned the original drive with Macrium, all went well.  Then I expanded the OS partitiom into the unallocated space(741GB) with mini partition tool, all went well.  But once agin when I tried to boot from usb it said check cable bootable device not found.  So I tried again with several diff cables in diff slots, no effect, no boot.  Now at this point all I have left to try is to install ssd and try to boot that way, but I am leary to keep tearing the machine apart to do all this. Now today I will try to boot from enclosure on my pc at work to see If it works on a diff machine.  On a side note, marcrium created an extra partition drive letter on the first patition- ESP where the original was un assigned. Why is this? Should I not worry about this? How can I change this? Or not even worry about it?  I just hate seeing it show up as a drive.
  • It would be interesting for you to post the uefi version and also the exact ssd template! On the site of Acer, version 1.22 of uefi, fixes something related to the identification of the second hdd!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    @xapim When you are an ACE user, you will have access to the service manuals!
    @egydiocoelho i know :) but i still have a long way ahead to go before that lol 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    It would be interesting for you to post the uefi version and also the exact ssd template! On the site of Acer, version 1.22 of uefi, fixes something related to the identification of the second hdd!

    The tool gives the serial number and SNID number.  Is that what you  are asking for?
  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    It would be interesting for you to post the uefi version and also the exact ssd template! On the site of Acer, version 1.22 of uefi, fixes something related to the identification of the second hdd!

    The tool gives the serial number and SNID number.  Is that what you  are asking for?

    OK I get it...  NHQ28AA001

  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    edited June 2019
    as told before use Samsung data migration tool. let your existing non Samsung ssd (which has the OS) be in the m.2 ssd slot.  then buy a cheap m.2 to sata adaptor ($2 or $3 max) use that to attach your new Samsung nvme ssd to the sata port of the laptop (remove the existing hdd from sata port), then use the Samsung tool (as mentioned above) to clone it.
    put the new samsung ssd into the m.2 slot of the m/c and it will boot.

    I have not tried cloning to external  nvme to usb adaptor (enclousure)  but the Samsung tool may be able to do it, give it a try. 

    don't waste time finding serial nos or model nos etc ….
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Deejay_tech You are right! However, if the @psideburns user has done the cloning correctly and still is not recognized correctly, he can upgrade from uefi to version 1.22: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.22_A_A.zip?acerid=636896848943847731&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR G3-571&OS=ALL&LC=pt&BC=ACER&SC=PA_3
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • psideburns
    psideburns Member Posts: 16 Troubleshooter
    Acer tool said my uefi was up to date but I will check. Good idea about the sata to nvme adapter, Ill try that. Does anyone know if the original 256GB ssd that came with the machine is samsung?  WOW, thanks for all the helpful replies! This community is great! This is the original...