[Nitro 5 AN515-52] NitroSense not working

mishimi
mishimi Member Posts: 4 New User
edited November 2023 in 2019 Archives
It was two months ago when I had last used NitroSense successfully and I haven't opened it since then. But now that I have tried to do so, it just kept blinking and looping at NITROSENSE and the app never opened. I uninstalled it afterwards and tried to reinstall it but I cannot get past the setup. I try to open setup.exe, and it proceeds and finishes normally, I try to open NitroSense.msi and it just directs me back to the setup.exe.

Please help me resolve this problem! And thank you for your time.

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Your Nitrosense app download may have been corrupt so download it again save it to your desktop. Now uninstall Nitrosense and reboot into SAFE mode, reinstall Nitrosense and reboot into NORMAL mode

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • mishimi
    mishimi Member Posts: 4 New User
    andylb said:
    Your Nitrosense app download may have been corrupt so download it again save it to your desktop. Now uninstall Nitrosense and reboot into SAFE mode, reinstall Nitrosense and reboot into NORMAL mode
    Hello! I have tried and sad to say, it didn't work. Are there any alternative ways?
    When I tried to run NitroSense, it says "To install NitroSense, please run Setup.exe" and redirects me to setup.exe, even though I ran setup during safe mode.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Then try this, uninstall Nitrosense. then download Nitrosense again and extract the files to a new folder and do nothing with it yet. Now download Predator sense under the Applications Tab here https://www.acer.com/ac/en/US/content/support-product/7311?b=1 as with Nitrosense extract the files to a new folder, in this folder you will open the sub folder V2.01 and then copy the file "Setup", now paste this into the Nitrosense folder that you made at the beginning and then double click and run "Setup" that you copied from Predator into the Nitrosense folder. Now run the Predator Sense Setup that you put into the Nitro sense folder

    Below is the Predator sense folder and the file that you are going to copy to Nitrosense



    en try this 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • mishimi
    mishimi Member Posts: 4 New User
    edited July 2019
    andylb said:
    Then try this, uninstall Nitrosense. then download Nitrosense again and extract the files to a new folder and do nothing with it yet. Now download Predator sense under the Applications Tab here https://www.acer.com/ac/en/US/content/support-product/7311?b=1 as with Nitrosense extract the files to a new folder, in this folder you will open the sub folder V2.01 and then copy the file "Setup", now paste this into the Nitrosense folder that you made at the beginning and then double click and run "Setup" that you copied from Predator into the Nitrosense folder. Now run the Predator Sense Setup that you put into the Nitro sense folder

    Below is the Predator sense folder and the file that you are going to copy to Nitrosense



    en try this 

    I've tried and this is what came out:

    I pasted it into the NitroSense folder and replaced the NitroSense setup with the Predator one, ended up not being compatible.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    OK sorry that didn't work so let's try this, Uninstall Nitrosense and delete both Nitrosense and Predator sense folders that I had you download earlier, now Download and install this version of Predator sense that is unlocked for your model
     https://drive.google.com/open?id=1iLRSJ5cqrwvRW9eZmEInHYURTliN0gpH

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★