Acer N15W4. No,s 1234570 and letters QTUIOPJ aren’t working. I’m locked out completely.

Paul1958
Paul1958 Member Posts: 5 New User
edited September 2023 in 2019 Archives
Is anyone able to help. Thank you.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
    Hello,
    Which model do you own exactly? Model name?
    France
  • Paul1958
    Paul1958 Member Posts: 5 New User
    Hi. It’s an Aspire ES 15 model No N15W14. Thanks
  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
    Hello,
    Sorry but could you give me the first ten characters of the laptop serial number?
    France
  • Paul1958
    Paul1958 Member Posts: 5 New User
    Hello,
    Sorry but could you give me the first ten characters of the laptop serial number?
    Hi again. Apologies for the delay in replying. The characters you’re after are NXMZ9EK012. Thanks.
  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
    Hello,
    Thanks. First you own an Aspire ES1-531-P5SA. Did you perform an internal battery reset? This procedure could solve your issue.
    France
  • Paul1958
    Paul1958 Member Posts: 5 New User
    Thank you. I will give it a try later.
  • Paul1958
    Paul1958 Member Posts: 5 New User
    Hi again. No unfortunately, this never worked. Thanks