predator Helios 300 HDMI no detection in samsung tv updated nvidia’s latest driver still not works

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shahdase
shahdase Member Posts: 2 New User
edited November 2022 in Predator Laptops
hi guys.. my helios 300 was not being used as much.. got a power problem and reset it with a pin on the bottom and its back on.. but now i cant connect the hdmi and it is not detecting the samsung tv. updated nvidia’s latest driver. still nothing
[Edited the thread to add issue detail]

Answers

  • Wilq
    Wilq Member Posts: 4 New User
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    I bought fresh new triton 500, did all updatetes and can't detect tv using hdmi too
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited June 2019
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    Was it working with the same tv before or is it the first time you have tested it ? also did windows upgraded your drivers recently or windows itself upgraded to latest build if so rollback or uninstall/remove them completely and get the acer official ones and try again


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • Albynaizer
    Albynaizer Member Posts: 4 New User
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    I have a 2017 Helios 300 and the HDMI output suddenly stopped working. It wouldnt even register an entry in event viewer so no visual or souds queues at all. Same cable and monitor would work with another computer. Then went to reinstall the Nvidia drivers as you mention below becasue I remembered Windows did some mandatory update which required a restart. Went to Gforce Experience, right to the box with the installed drivers there are 3 dots, hover over them and it'll say reinstall. I did and it worked perfectly again no restart needed. Just putting this here in case someone has the same issue in the future.