Acer Predator PT515-51 - Predator Triton 500 battery problems(Predator PT515-51)

marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
edited July 2019 in Predator Laptops
I am really dissapointed on the battery acer had provided for the triton 500 laptop. I have it only a few weeks and the battery really stress me up so I just wanna know whether its the battery problem or the charging circuit in the motherboard. So this is my problem. When i fully charged my laptop to 100%, and then i plugged the charger off my laptop it straight away turns to 99% not even a second. Next, when i does heavy gaming, the laptop battery decreases even if it is charging and somethimes the charging indicator is not even light up while i gaming after sometime. When i run battery report it shows that my full charge capacity is more than the delight capacity and how is it even possible? Not only that, sometimes after i off the charger after charged 100%, the battery straight turns to 92% so may i know, is it my battery problem or charging circuit which is the motherboard problem. I really hope that it is the battery problem and not the motherboard
«1

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 57,943 Trailblazer
    Hello! Can you tell me the exact model of the notebook? Example an515-51-7kz!
    About the fact that the battery is used even when the power adapter is connected, this occurs in the current gamers notebooks, when it is necessary to provide more performance. However, the battery will only discharge up to 40% and then charge automatically!
    About the fact that the windows report identifies a load that is greater than the actual capacity, have you tried to uninstall and remove the battery and power adapter drivers from the device manager and then restart the notebook? Have you also tried resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    Is it true that is is normal for the predator triton 500 to discharge while playing high graphic games even it is plugged in ? This is my model number 

    Predator PT515-51

  • egydiocoelhoegydiocoelho ACE Posts: 57,943 Trailblazer
    Yes, this is normal when there is demand! so I recommend that you put the battery in high performance as well.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim ACE Posts: 5,507 Pathfinder
    As it was said thats the main purpose of the built in battery on gaming laptops to aid the adapter in high demanding tasks/games when the adapter cant provide enough power to support the cpu/gpu have you undervolted/optimized windows it might help


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    I don’t know whether undervolt my cpu or gpu is a good option to do or will undervolting harm my laptop hardware? And by undervolting u mean undervolt the cpu or the gpu?
  • xapimxapim ACE Posts: 5,507 Pathfinder
    edited June 2019
    No it wont harm never did and never will undervolt means using less power with the same performance follow the links in my signature to find out more in fact Acer leanerd the lesson all new 2019 H300 already come pre underverolted iths the first manufacturer to do so and more will follow the benchmarks already taken on 20 games from the 1660ti model surpass all other manufaturers with rtx 2060 and even 2070 in some games and equalize 2080 max q in some cases so yeah they are in the good path they acceppted the advice given by someone we know very well here in the community and it was well worth it they are completely beasts just wish i could afford/upgrade to one :p


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    So should I perform cpu or gpu undervolting since my cpu is i5 8300h not the i7 version
  • xapimxapim ACE Posts: 5,507 Pathfinder
    edited June 2019
    undervolt works with any there are pre made TS confs for various cpus in the predator fb group then its just a case of adjusting for the ideal numbers if needed


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • egydiocoelhoegydiocoelho ACE Posts: 57,943 Trailblazer
    @xapim The link that is in the signature, referring to the hotel hero, for some reason is not working! @marcushdjdjs Click here: https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim ACE Posts: 5,507 Pathfinder
    edited June 2019
    @egydiocoelho I just noticed i was missing : lol typo mistake anyway thanks for the heads up all fixed now


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • egydiocoelhoegydiocoelho ACE Posts: 57,943 Trailblazer
    You are welcome @xapim ;)
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    lol whats this report??

  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    edited June 2019
    Lol what is this report?? 103%????



  • egydiocoelhoegydiocoelho ACE Posts: 57,943 Trailblazer
    Maybe a windows error! Have you tried removing the battery and power adapter driver from the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim ACE Posts: 5,507 Pathfinder
    Yup definitely a windows bug or widows itself its all bugged :p 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    I have done everything I tried run windows update reinstall battery drivers everything but I haven’t touch the battery itself(taking it out and putting it back since it is not a detachable battery) will it possibly be my battery itself is a problem or should I contact acer for a battery replacement?
  • xapimxapim ACE Posts: 5,507 Pathfinder
    Well if you already did a Acer windows factory reset (fresh install)  i would probably send it for a battery replacement as last resort



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    i even perform a major windows update but same
  • egydiocoelhoegydiocoelho ACE Posts: 57,943 Trailblazer
    Have you tried resetting the internal battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • marcushdjdjsmarcushdjdjs Member Posts: 60 Enthusiast
    Did it but yet still similar problem, contacted Acer and waiting for them to change a new battery for me
Sign In or Register to comment.

Who's Online1.3K

AlSantos
AlSantos
AmerAnsari
AmerAnsari
Benkij
Benkij
Edfox
Edfox
FelipeCarrer
FelipeCarrer
GaLN
GaLN
Harsh3813
Harsh3813
isaacfulton1234
isaacfulton1234
IVAN_PC
IVAN_PC
Kalival
Kalival
KetanKulkarni
KetanKulkarni
Kno63
Kno63
mkrb1013
mkrb1013
newUserPredetor
newUserPredetor
nikhilsjoshi
nikhilsjoshi
Predatorlover2000
Predatorlover2000
R6E7980XE
R6E7980XE
SrCampins
SrCampins
Tekakurika
Tekakurika
User7469
User7469
WeiFengTan
WeiFengTan
+1.3K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3495

Total Points:6052

Total Accepted Answers: 304

GAMING6698 Supercomputer Wrangler