What is Acer warranty repair in Texas doing???

mjloudermilk
mjloudermilk Member Posts: 2 New User
edited September 2023 in 2019 Archives
I have an Acer Aspire laptop I received as a gift in September. A month ago, the laptop stopped powering up completely. I attempted to reset the battery, but the unit wouldn't power on, either on battery or plugged in. I tried multiple chargers.

I sent the laptop to Acer under warranty (paid $50 in shipping). Two weeks later it comes back and it won't even power on. All they did was throw in a charger. I called them, and they gave me a prepaid label to send it back. I sent it back, and received it today. Now the laptop won't even recognize the battery.

What is Acer warranty repair doing? They certainly aren't repairing my laptop or even diagnosing it properly. What are my options at this point?

Answers

  • mjloudermilk
    mjloudermilk Member Posts: 2 New User
    If anyone knows how to escalate a claim, I'd appreciate it.

    Is there any possible way to get a replacement laptop instead of just continually getting this one that isn't working shipped back to me?