Examples: Monday, today, last week, Mar 26, 3/26/04

Predator Helios 500 wont start up!

thenumber23thenumber23 Posts: 7Member New User
edited June 14 in Predator Laptops
Hi. @egydiocoelho says me to open new topic about my problem. 
I have Predator Helios 500 PH517-51.
When power button is pressed, the keyboard, trackpad and power button lights flash for a moment and then go dark. It keeps doing this automatically again and again until I long press the power button. 
I'm try to remove ac power, try to remove battery, but the same problem is still here.

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 18,134ACE Trailblazer
    Hello! Have you tried resetting the battery?

    Have you checked that all the lower case screws are pressed correctly? I am asking you this, because it is possible that the power interrupt button is not being pressed properly:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • thenumber23thenumber23 Posts: 7Member New User
    Look, acer service change my motherboard and battery before 5 days, because I have problem with charging. I can press that button now, ehat if I make the worst thing?
  • egydiocoelhoegydiocoelho Posts: 18,134ACE Trailblazer
    It is not necessary to disassembly the notebook! On the reset of the battery, you can do the procedure yes! About the fact that the notebook is not powering on correctly, it may be because the power interrupt button is not being pressed properly after the tech support has opened the notebook! That's why I recommend you check that all the lowercase screws are fixed correctly!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • thenumber23thenumber23 Posts: 7Member New User
    I press that button, then wait and now try to turn on and the same problem...
  • egydiocoelhoegydiocoelho Posts: 18,134ACE Trailblazer
    Have you checked the screws?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • thenumber23thenumber23 Posts: 7Member New User
    Are You mean cooling fan? 
  • egydiocoelhoegydiocoelho Posts: 18,134ACE Trailblazer
    Not! I would like you to check if these screws are properly pressed:

    If they are pressed and the problem still occurs, it is best to contact technical support again!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • thenumber23thenumber23 Posts: 7Member New User
    Yes, I was checked and every is fine.
  • egydiocoelhoegydiocoelho Posts: 18,134ACE Trailblazer
    Did this problem occur after replacing the motherboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • thenumber23thenumber23 Posts: 7Member New User
    Yes now, but before didn't.
  • egydiocoelhoegydiocoelho Posts: 18,134ACE Trailblazer
    In this case, the best option is to trigger the warranty again! 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
Sign In or Register to comment.

Who's Online89

abw48471066
abw48471066
edward3608
edward3608
Leonardoamadruga
Leonardoamadruga
lionelmcmlxxi
lionelmcmlxxi
Ridermoon
Ridermoon
+84 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.