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Acer Swift SF314-55G - Intel UHD Graphics 620 Not Updating

jeryhenjeryhen Posts: 2Member New User
Hi, friends . . .

I have Swift SF314-55G, running Windows 10 Home 64-bit (10.0, Build 17763). I've installed the Intel Driver & Support Assistant to keep the Intel hardware updated. The assistant works perfectly fine on my other laptop (an Asus), it checks, downloads and installs updates frequently without problems. But on my Acer laptop, the Intel UHD Graphics 620 faces a problem during updates installation.

It says "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer." I've checked the driver section of Acer's website, I can't find any specific driver downloads for the Intel UHD Graphics for my Acer model. Then I checked the Acer Care Center through the system tray, there is a section for Updates, but I can't find any information about what it updates: Does it only update the OS (Windows 10)? Or does it also updates the drivers for the Intel hardware?

Please help.

FAQ & Answers

  • KhianOrlandJuanKhianOrlandJuan Posts: 15Member Troubleshooter
    I think downloading manually from the intel website may solve your problem:
    https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

  • MachielMachiel Posts: 1Member New User
    I have the same problem. Intel won't let me install the driver from there website because Intel say's that there is a 3th part driver installed by Acer and installing the driver from the intel website can cause problems on my pc. And the problem is that Acer not had made an option to download a new driver (there is no new driver on Acer's support site). At this moment I can not run my Cyberlink PowerDirector (video editing) because the driver must be updated. My PowerDirector keep crashing because the driver is out of date. ( the Acer/Intel driver is from about Februar 2018).
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