Why Does My Acer Aspire 7551G-5821 Randomly Shuts Off ?

Empleh
Empleh Member Posts: 4 New User
edited September 2023 in 2019 Archives
  I Received  This LapTop From A Family Member It Was Already Owned And Whom Ever Had It Before Had A lot Of Things On It.. When I Received It It Didn't Come With a Charger So I Bought One .. Now That I Got It Fully Charged And Working It Randomly Shuts Off When I’m Playing a Game On It (Games Like Sims4 And Contrast) .. It Says It’s Fully Charged And That I Should Consider Replacing The Battery .. Could There Be Another Issue Before I Buy A Battery? It Also Movies Slow But Not That Slow (Windows 7 ) 

Answers

  • Empleh
    Empleh Member Posts: 4 New User
    As Long As I’m Not On the Game It Stays On 
  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Hi @Empleh,

    Press and hold the windows key and hit R, on run command type in msinfo32, check for the graphics card specification on the unit.
    Also check for the specification of the game your trying to play, sometimes there might be compatibility issues
    Hit Accept if its useful :) 

  • Empleh
    Empleh Member Posts: 4 New User

    hey @Du_little

      It Shuts Off With All My Games, Yet I will be trying this Will I have the Chance .. Do you know if the battery could be an issue? I have purchased a new one since the computer said to replace it but Im not sure.... when I search the internet or watch youtube it doesn't shut off only when I play games

  • Empleh
    Empleh Member Posts: 4 New User

    @Du_little

    the new battery has yet to come in the mail