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I cannot connect to any wifi?

muhamedmuhamed Posts: 4Member New User
Hello,
My Acer nitro has been working fine, as today I was watching a video as usual. However, my internet connection suddenly stopped completely out of the blue, and it wouldn't connect back since. All of my other devices with internet work normally, just not my laptop. I troubleshooted it, and it turns out my Intel(R) Wireless-AC 9560 adapter is "experiencing driver or hardware-related problems." I have restarted my computer twice and it hasn't done anything. What is the best way to fix my laptop?

Best Answer

  • MaClaneMaClane Posts: 11,154 Trailblazer
    Accepted Answer
    Good night muhamed !

    What exact model of your laptop?
    Have you tried removing the drivers and reinstalling?
    Have you tried connecting to another wireless network?


    Se minha resposta foi útil, deixe um "Curtir", marque como "Solucionado" e clique em "Promover"!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a like, flag as "Fixed" and click "Promote"!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019                          



FAQ & Answers

  • MaClaneMaClane Posts: 11,154ACE Trailblazer
    Accepted Answer
    Good night muhamed !

    What exact model of your laptop?
    Have you tried removing the drivers and reinstalling?
    Have you tried connecting to another wireless network?


    Se minha resposta foi útil, deixe um "Curtir", marque como "Solucionado" e clique em "Promover"!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a like, flag as "Fixed" and click "Promote"!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019                          



  • muhamedmuhamed Posts: 4Member New User
    model: Nitro AN515-52
    i did but it didnt work
  • egydiocoelhoegydiocoelho Posts: 24,589ACE Trailblazer
    Can you connect the notebook to an ethernet cable and update the drivers on intel's websites? Have you tried restoring the notebook to a point before the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylbandylb Posts: 983Member Seasoned Specialist
    muhamed said:
    Hello,
    My Acer nitro has been working fine, as today I was watching a video as usual. However, my internet connection suddenly stopped completely out of the blue, and it wouldn't connect back since. All of my other devices with internet work normally, just not my laptop. I troubleshooted it, and it turns out my Intel(R) Wireless-AC 9560 adapter is "experiencing driver or hardware-related problems." I have restarted my computer twice and it hasn't done anything. What is the best way to fix my laptop?

    Go to Device Manager and find your Wireless Adapter, right click select Uninstall and then restart your Laptop


    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    click "Like" if my answer was just helpful 

    Thank you and have a blessed day  B)


  • muhamedmuhamed Posts: 4Member New User
    i just did but it is no still working
  • andylbandylb Posts: 983Member Seasoned Specialist
    Have you done a System Restore to an earlier date when it still worked? If not try doing that please

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 

    click "Like" if my answer was just helpful 

    Thank you and have a blessed day  B)


  • muhamedmuhamed Posts: 4Member New User
    it's still not working
  • egydiocoelhoegydiocoelho Posts: 24,589ACE Trailblazer
    Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MartinJohn00001MartinJohn00001 Posts: 300Ally
    edited June 14
    @muhamed

    Kindly follow the below instructions on how to do a factory reset in your computer.

    Reset PC using Alt + F10:
    *****************************
    Press and hold the Power key for 5 seconds to power the system off completely.
    Hold down the ALT key down and press the Power key to turn on the computer.
    Immediately after pressing the power key, keep on tapping the F10 key while you are still holding down the Alt key. Your system should boot to a blue screen that says Choose an option.
    Select Troubleshoot.
    Click Reset your PC. This process will erase all data on the your system. Choose the Refresh your PC option if you want to restore your system and retain your data.
    Click Next, then select Just remove my files.
    Click Reset to begin the recovery.

    Hit 'Accept' if you find the answer helpful!     
    Have a Blessed Day  :3
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