UNRESOLVED June 2019: Windows 10 closing applications upon sleep or coming out of sleep mode

simpoooo
simpoooo Member Posts: 3 New User
edited November 2023 in 2019 Archives
have a new Acer Swift 5 SF515-51T, and am getting a persistent fatal issue which is making me want to entirely abandon Windows (and Acer) after a life time of support. the problem is that the Laptop appears to shut down about half of the time I close the lid, instead of sleeping when it wakes up all apps are closed, work and sessions are lost, but everything appears normal. sometimes it sleeps as it should, but generally not, rendering the laptop extremely frustrating for travel or basically any use.

this issue was first reported in 2015 when people were running Windows 8, and Microsoft has barely addressed it beyond suggesting tweaking the Sleep/power settings, and certainty has not provided any stable fix I can see - original thread here https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install/windows-10-closing-applications-upon-sleep-or/5ee75ff5-b520-4671-8ab8-b0ba9d7dd51c?page=1. as it is a new laptop I am running Windows 10 v1809.

I have tried all community suggested solutions from the above thread and others including:

  • resetting, Troubleshooting, and tweaking and experimenting with Sleep/Power settings- my windows does not have an option of Hybrid Sleep which solved the issue for some but is not available for me. I've turned off Hibernate, and everything is Sleep. Fast Boot is turned off.

  • updating Intel display drivers (which I had to do manually given Acer does not provide the latest, but the issue is consistant between several versions of driver, including one from late 2018 to the most current), also tried uninstalling the display driver refresh it

  • Updated Acer BIOS successfully
  • Disabled XBOX services
  • Disabled Adobe Auto Update

when is ACER or Microsoft going to fix this issue for users, there are other posts of this problem from 2019 FOUR YEARS (and a new OS) AFTER it was first reported. if I don't get a fix I will be changing platforms


Best Answer

  • JackE
    JackE ACE Posts: 44,864 Trailblazer
    Answer ✓
    I suggest not wasting too much more time on this. If the ALT+F10 cold boot reset doesn't fix the problem, it's likely a hardware issue. Return it to the seller for an exchange or refund pronto. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,864 Trailblazer
    >>>have a new Acer Swift 5 SF515-51T,>>>

    If you haven't done so already, the best way to rule in or rule out a hardware issue is an ALT+F10 erase-everything cold boot re-set outside of Windows as in the video below. If still no joy after this type of reset, then return the laptop to the vendor/seller as defective for a refund or exchange ASAP before the seller's RMA period expires. ACER warranty repairs will take longer. Jack E/NJ


    Jack E/NJ

  • billsey
    billsey ACE Posts: 33,997 Trailblazer
    The only times I see a restart from sleep mode are when the battery is running low while sleeping or it decides to do updates and restarts for them. Check in advanced options for power and sleep to verify battery percentages for Critical Battery Level and Critical Battery Action. I have mine set to hibernate at 5% battery, but yours might be set to Shut Down instead. Same thing with Low Battery Level and Action...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • simpoooo
    simpoooo Member Posts: 3 New User
    billsey said:
    Hey Billy, thanks for the idea.
    my problem is consistent on battery or plugged in. around 50% of the time I close the lip it shuts down/restarts.
    very frustrating, will look into exchanging the computer asap. cheers
  • JackE
    JackE ACE Posts: 44,864 Trailblazer
    Answer ✓
    I suggest not wasting too much more time on this. If the ALT+F10 cold boot reset doesn't fix the problem, it's likely a hardware issue. Return it to the seller for an exchange or refund pronto. Jack E/NJ

    Jack E/NJ

  • simpoooo
    simpoooo Member Posts: 3 New User
    JackE said:
    I suggest not wasting too much more time on this. If the ALT+F10 cold boot reset doesn't fix the problem, it's likely a hardware issue. Return it to the seller for an exchange or refund pronto. Jack E/NJ

    Cheers Jack, will try the boot this weekend and if no good will return it. all the best mate