Will I be able to claim a warranty for a laptop charger bought along with a laptop 7 months ago?

rawjosh
rawjosh Member Posts: 2 New User
edited November 2023 in 2019 Archives
I bought a Predator laptop on 12th Oct 2018 (India) with a one year warranty. It's shocking when I am using the laptop while charging and the charge pin also loosened. do accessories come under warranty? 

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  • Are you referring to the pin of the power adapter, which is not fitting correctly on the dcin jack input? Or did you mean that the battery is being used when the notebook is connected to the power adapter?
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  • rawjosh
    rawjosh Member Posts: 2 New User
    egydiocoelho Yes pin of the adapter which connects to laptop. and while charging its giving electrical shock, I checked for different electrical sockets and faced the same problem. may be it's the problem with laptop charger? my question is does laptop accessories comes under warranty?
    Thanks for your reply
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019 Answer ✓
    @rawjosh you have to contact acer support themselves and find out about it only them can tell you for sure if the accessories are also covered but i suppose so as they are part of the package and it might be a issue with the adapter or you home sockets (electric structure) are not properly grounded check with a voltmeter if the adapter its outputting the correct voltage


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  • I agree with xapim about whether the electrical outlet is properly grounded or not! However, if it is a problem with the power adapter, Acer technical support should exchange it in warranty yes!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)