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USB does not work on ACER NITRO (AN515-51)

domdomdomdom Posts: 16Member

Tinkerer

Hi,

on my model all of the USBs do not work. My plugged in USB stick also does not get detected in the bios menu. This is the error that I see. Help, please?tachin

«1

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    What is the error code that appears? Have you tried restoring your notebook to a date before the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • domdomdomdom Posts: 16Member

    Tinkerer

    I've tried everything. Reinstalling automatically by Acer, manually by myself. The code is, code 10.
  • andylbandylb Posts: 243Member Practitioner
    Try this

    1. Right-click on Windows logo > Select Device Manager.
    2. Expand "Universal SerialBUS controllers" > Find the device with a yellow exclamation mark.
    3. Right-click on it and select "Update Driver Software..." > Choose "Search automatically for updated driver software".
    4. If there is no new update, right-click and select Uninstall > OK.
    5. Go to the Action tab in the Device Manager window > Select Scan for hardware changes > Then the USB port will appear.
    After this, reconnect your portable devices to your PC and there your USB or SD card etc devices will show up on your PC now

    If that doesn't work then do this

    1. Type: troubleshoot in the search bar and click Troubleshooting.
    2. Go to "Hardware and Sound" > "Hardware and Devices" > Click on Advanced and check Apply repairs automatically.
    3. Click Next and let the program check and fix existing problems in your drive > Click Apply this fix and click Next.
    4. Click Enable, close Troubleshooter and restart your PC to keep all changes.
    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 
    click "Like" if my answer was just helpful 
    Thank you and have a blessed day  B)

  • domdomdomdom Posts: 16Member

    Tinkerer

    Still doesn't work, I get the same annoying Code 10 error.
  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    Have you tried deactivating and reactivating the device?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • domdomdomdom Posts: 16Member

    Tinkerer

    Have you tried deactivating and reactivating the device?
    Yes, I did. Sadly, it did not work. Only the SD card reader works, USB-C, USB 2.0 or USB 3.0 do not work at all. I've tried everything! What do I do??
  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    I suggest you try reinstalling windows by pressing alt + f10 before the Acer logo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • domdomdomdom Posts: 16Member

    Tinkerer

    Also, tried that. Doesn't help at all...
  • domdomdomdom Posts: 16Member

    Tinkerer

    So there's no fix???
  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylbandylb Posts: 243Member Practitioner
    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 
    click "Like" if my answer was just helpful 
    Thank you and have a blessed day  B)

  • domdomdomdom Posts: 16Member

    Tinkerer

    Sadly, none of those worked. :(
  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    Have you checked if the problem remains in another operating system, like in distro linux live?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • domdomdomdom Posts: 16Member

    Tinkerer

    I didn't. None of the USB appear in the BIOS, I tried booting windows in Legacy mode, UEFI mode and resulted in the same error. The USB just wouldn't work. Also, all of the USB ports give out power, but they do not read the device, that is inserted. But still give out power (for example: gives power to USB flash LED indicators, charges phone, etc.). But unfortunately, the data is not being read. Any advice, what should I do?
  • charliegargcharliegarg Posts: 27Member Troubleshooter
    domdom said:
    I didn't. None of the USB appear in the BIOS, I tried booting windows in Legacy mode, UEFI mode and resulted in the same error. The USB just wouldn't work. Also, all of the USB ports give out power, but they do not read the device, that is inserted. But still give out power (for example: gives power to USB flash LED indicators, charges phone, etc.). But unfortunately, the data is not being read. Any advice, what should I do?
    try updating the bios. if you are on latest ver still flash again.
  • domdomdomdom Posts: 16Member

    Tinkerer

    Flashed again, still doesn't work.
  • andylbandylb Posts: 243Member Practitioner
    OK try this and do it for each and every one in the list

    Step 1. Click "Start" button and type "Device Manager".

    Step 2. Open "Device Manager".

    Step 2. Find "Universal Serial Bus controllers section" and expand it.

    this-device-cannot-start-code-10png

    Step 3. Right-click on each USB device and then click "Uninstall" to remove them one by one.

    Step 4. Reboot your desktop or laptop.

    Step 5. Allow Windows to install the USB drivers.

    Step 6. After the installation is complete, plug in the USB device again to check whether the code 10 issue is resolved.

    Please click "YES" to "Did this answer the question" if my answer helped solve your problem. 
    click "Like" if my answer was just helpful 
    Thank you and have a blessed day  B)

  • JackEJackE Posts: 15,514ACE Trailblazer
    With NOTHING in any of the usb ports, do these errors still appear in Device Manager? Jack E/NJ



  • domdomdomdom Posts: 16Member

    Tinkerer

    JackE said:
    With NOTHING in any of the usb ports, do these errors still appear in Device Manager? Jack E/NJ



    Yes, they do. These are the 2 only errors, that I get.
  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    On the error detection verification, I also have the model an515-51 and I was able to solve it by downloading this driver: https://www.driverscloud.com/pt/services/DownloadDriver/72140-1/key
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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