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Predator Helios 300 60hz screen??

Chefpants77Chefpants77 Posts: 3Member New User
Hello all,
I bought a new predator last week from Coolblue.nl and for the most part enjoying my experience (after learning to undervolt/install new drivers) until I noticed that the screen was a 60hz screen and not a 144hz like as advertised EVERYWHERE. I'm in the Netherlands and this country is full of scams. I enjoy this machine, but after paying a hefty fee (almost double the  the American model) I feel swindled. Please advise. 

Best,
A

Best Answers

  • egydiocoelhoegydiocoelho Posts: 18,459 Trailblazer
    Accepted Answer
    Can you tell me the exact model of the notebook? Example an515-51-75kz! Also, have you checked the refresh rate here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 1,577 Community Aficionado
    edited June 13 Accepted Answer
    @Chefpants77 if your sticker (left bottom corner) only says 1080p its only 60Hz if the sticker has 144hz it should be 144hz in any of the cases you sould contact the shop where you bought it asap and report it ask for a refund or a proper replacement and its normal that you had payed double of the US model its much cheaper in the US (tax rates we pay much more and much more to import it) and it has 2 year warranty in the US but you can import it or you will loose the warranty and the warranty in the EU its only 1 year ITW and its locked to each country you cant import it from any other either they will not accept it in the warranty if you do so 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    Accepted Answer
    Can you tell me the exact model of the notebook? Example an515-51-75kz! Also, have you checked the refresh rate here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapimxapim Posts: 1,577Member Community Aficionado
    edited June 13 Accepted Answer
    @Chefpants77 if your sticker (left bottom corner) only says 1080p its only 60Hz if the sticker has 144hz it should be 144hz in any of the cases you sould contact the shop where you bought it asap and report it ask for a refund or a proper replacement and its normal that you had payed double of the US model its much cheaper in the US (tax rates we pay much more and much more to import it) and it has 2 year warranty in the US but you can import it or you will loose the warranty and the warranty in the EU its only 1 year ITW and its locked to each country you cant import it from any other either they will not accept it in the warranty if you do so 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Chefpants77Chefpants77 Posts: 3Member New User
    Thanks for the replies. It turned out the screen was 60hz. Returned it. Got a legion y530 with same specs and 144hz display. Surprisingly, it runs WAY better than the Helios. Much better heat dispersion and much quieter fans. 
  • egydiocoelhoegydiocoelho Posts: 18,459ACE Trailblazer
    Great my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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