Examples: Monday, today, last week, Mar 26, 3/26/04

Network Adapter Just Stopped Working (Switch Alpha 12 - SA5-271)

Homer_JayHomer_Jay Posts: 1Member New User
Looking for any help troubleshooting a Switch Alpha 12 network adapter issue.
Worked fine yesterday.
Booted up this morning there are no network connections available.
Troubleshooter says "The Qualcomm Atheros QCA61x4A Wireless Network Adapter adapter is experiencing driver- or hardware-related problems."
Then it does not offer any solutions.
The driver is dated 8/22/2018, version 12.0.0.722
Thanks in advance for any suggestions.

FAQ & Answers

  • billseybillsey Posts: 6,714ACE Pathfinder
    Start by removing the driver and rebooting so it reinstalls using the default profile. If it's still showing bad in Device Manager remove it again but select 'remove files' to get rid of potentially corrupted driver files. You might want to have the drivers from the Acer support site on a flash drive at this point. Manually reinstall drivers from the Acer support site and try again. If it's still showing the error the WiFi card might actually be bad. If you are still in warranty then this is the point you do a full system backup and contact Acer support for repair. If you are out of warranty then either contact a competent technician or do your own work and remove and reseat the WiFi card. If that doesn't work the next step is replacing the card.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
Sign In or Register to comment.

Who's Online222

Acer-Brad
Acer-Brad
Acer-Harvey
Acer-Harvey
Acer-Karp
Acer-Karp
Acer-Laura
Acer-Laura
Afurkank96
Afurkank96
Anuja_95
Anuja_95
Boatkettlecheese
Boatkettlecheese
egydiocoelho
egydiocoelho
Gawain
Gawain
Hyuk
Hyuk
jof786
jof786
josel
josel
JPRouvier
JPRouvier
Kiwi55
Kiwi55
larrytenac
larrytenac
lonegraywolf
lonegraywolf
Majekaz
Majekaz
Maurilio
Maurilio
NYCMC
NYCMC
Paco572
Paco572
QueenLilith
QueenLilith
rishabhjain
rishabhjain
scorpio54
scorpio54
TECH_MAN
TECH_MAN
zaddor
zaddor
Zelmel
Zelmel
+196 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

We would like to feature andylb as a destacated member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor . On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1008

Total Points:2587

Total Accepted Answers: 125

andylb Valued Contributor
Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.