My Acer One 10 S1003-15RV isn't booting anymore

HansiJörg
HansiJörg Member Posts: 13

Tinkerer

edited November 2023 in 2019 Archives
Hi Guys,

this is just a rough summary. And hopefully I'm here in the right forum.
I have the Acer One 10 S1003-15RV. It ran with Windows 10, but I wanted to have an Android system on it. So I downloaded the Android_x86 image and played it on the notebook.
During the installation, the entire hard drive was formatted (even with recovery partition ...)
Since than the "fun" began. Installation went well so far and it got into the Android system. The off / on button wasn't working. Of course, that does not make much sense without it. But since I had no time to look, I stayed on the button for 10 seconds and it drove down. The next day... I wanted to start the notebook, but it came that no boot medium is inserted.

So I looked in the boot menu. There was no entry in it (By the way, that's about the most modest BIOS menu I've ever seen). Then I plugged in the USB stick with the Android image and it booted into the installation menu. Since this brings me nothing - because the buttons do not work - I wanted to go back to Windows.
Since that would be too much now, there is only one listing of the experiments:

- Recovery Media USB Stick created - will not be displayed as boot medium.
- Windows 10 ISO brought to bootable USB stick - was detected, came to the point where you select the partition, and nothing happened during the installation. So again the message that you should insert a boot medium.
Since then, booting from this USB stick does not work anymore
- Tried a Linux distro (do not remember exactly which one. I think it was KDE). Was not recognized again
- In principle, I tried a few. Windows 7, Windows 10 64 and 32 Bit, This Linux distro above, a modified Windows ISO with a different recovery mode, ... all without success
- Then I came up with the idea that I still had a USB CD drive lying around. So I connected this and tried it with an original Windows 7 DVD... is not recognized.
- Windows Vista DVD -> will not be recognized
- Linux rescue CD (which has always helped) -> is not recognized
- KALI on DVD -> is detected and could install it. But unfortunately the driver for the Ethernet adapter is missing so the graphics card can not be updated and it does not boot (that's the explanation according to the internet)
At least I get on with KALI, although the Live Mode does not work either.
- By the way. I have the security boot off. Somehow I can not undo this now, because I can no longer select the point

I am finished with my Latin and am now asking you for help.
Does it bring anything when I swap the hard drive? Warranty should still be on the notebook, so maybe send it in?
Is there a good ISO file that could fix it?

Thanks in advance people!
And hopefully you understand my english

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    pardon! I checked that you live in Germany, correct? I do not know how the warranty works in Germany, but I know they evaluate the device for free! I'm not sure if they will charge to reinstall windows on this device: https://www.acer.com/ac/de/DE/content/service-contact
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • Hello! Have you already converted the pendrive to gpt and formatted it in fat32?

    In addition, although this notebook uses uefi firmware, it only supports windows x86! So download an iso of microsoft that contains only the x86 version and not the x64 and x86 at the same time!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Thank you. I will try it! Coming back after the test
  • Ok! Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Ok! Post the result here!
    Ok. So in the BIOS the pen drive is available. After I select it the notebook is rebooting, the acer logo is showing and after a few seconds there comes a loading circle for one second. Than the notebook is rebooting and it starts again. So I'm stugging in a boot loop without any result. 
    I used the MediaCreationTool from Windows.
  • OK! In the microsoft program, there is the option to download only the iso x86 from windows. Choose this option! Then program the pendrive manually as I told you earlier and test!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Ok. It is downloading now. The pen drive is formated the way you told me. Which program should I use to get the ISO to the pen drive? Rufus? Or can I mount it directly to the pen drive? 
  • Do not need rufus to program the pendrive! Use the powershell as the above commands!
    On x86 iso extraction only, you can use winrar to extract the files to the pendrive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Do not need rufus to program the pendrive! Use the powershell as the above commands!
    On x86 iso extraction only, you can use winrar to extract the files to the pendrive!
    Ok Thank you man! I'm going to test it later on...have to work now. Thank again, hopefully it is going to work :smile:
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    I tried it and I get the same boot loop like the first time. 
    Maybe it is important or not, but the screen is 90° rotated. So in the bios and the kali grub boot menu. 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Ok thank you. I've tried it but sadly it isn't working. During the installation I get a fatal error and the live mode is going to start.  
    Do you know any other methods? :) Is it possible to install windows from the live mode? So start the setup.exe in the pen drive or dvd?
  • Have you tried to buy Acer e-recovery for this model?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Not yet. Isn't it better if I send the laptop directly to acer? Like I said. Warranty is still available, but wanted to try it firstly without that option. 
  • Yes, you can send! However, the software warranty is no longer valid as you have formatted your tablet! They will charge to reinstall the operating system. Remember that there are two types of warranty, which are software warranty and hardware warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Yes, you can send! However, the software warranty is no longer valid as you have formatted your tablet! They will charge to reinstall the operating system. Remember that there are two types of warranty, which are software warranty and hardware warranty!
    Ok *****. Well thank you. One last question. A HDD change would not solve that problem? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    pardon! I checked that you live in Germany, correct? I do not know how the warranty works in Germany, but I know they evaluate the device for free! I'm not sure if they will charge to reinstall windows on this device: https://www.acer.com/ac/de/DE/content/service-contact
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    yes I'm from Germany and also I've opened a case by acer. I'm going to send it back tomorrow and then we will see, what we they are saying. Thank you!
  • Ok! Post the result here my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HansiJörg
    HansiJörg Member Posts: 13

    Tinkerer

    Ok! Post the result here my friend!
    Ok all went great! The team just send me the full working notebook back without paying anything! Thanks
  • OK! They reinstalled the operating system for free, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)