Aspire A515-51G no bluetooth or wireless adapter

Wickette
Wickette Member Posts: 7

Tinkerer

edited September 2023 in 2019 Archives
My A515-51G-503E  was sent for a warranty repair, motherboard was replaced. The wifi didn't work when the laptop was sent back. I've realized bluetooth is also not working (both are hardware issues, devices say device missing/not installed). 

I cant find tech specs on this motherboard, Charmander_KL

Is the bluetooth part of the wifi card on this laptop? 
and
Would this happen if the antenna or other cables are damaged? 

A USB wifi/bluetooth is cheaper and easier, my mind would be at ease if I new they just sent a bad card not a bad motherboard.

p.s. I've already asked, acer wont do any further repairs, the laptop broke the same week the warranty period was ending, warranty was expired by a month by the time it was mailed back. Im not complaining, I didnt think the warranty would be honored at all.

Answers

  • Hello! Have you checked that the device is recognized in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Wickette
    Wickette Member Posts: 7

    Tinkerer

    all the windows fixes, reinstalling drivers, tried a new solid state drive with a clean copy of windows, several linux operating system all say the same thing to wlan or bluetooth installed. no devices show up as having and error (yellow exclamation icon). 

    Motherboard port is dead or the card is dead. I have 2 older acer laptops, but they have a different card slot.
  • In this case, you should contact Acer technical support and report that the problem occurred after sending the notebook!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)