ACER NITRO 5 AN515-42-R33Z LCD IPS screen problems (it looks like pixels burning static images)

Akatanas
Akatanas Member Posts: 4 New User
edited November 2023 in 2019 Archives
hello,

I am using ACER NITRO 5 AN515-42-R33Z laptop. After a while I noticed that laptop lcd looks like pixels burning static images. however, the pixels are restored for longer when the laptop is turned off, but only for a short time.
for example, I watch YouTube video and close my web browser. everything looks good and there is no change. open steam and behind steam barely visible to see YouTube web page ( web browser is closed ).

all drivers on computer are updated, bios also the latest v1.13 .

One color picture in full screen displayed you can see the same result (photo below). not with all colors this problem is visible .
when you make Alt + PrtSc, the image does not display image distortions. distortions are only visible through the camera and the eye.
maybe you know how to solve this problem?













Best Answers

  • harshupadhyay10
    harshupadhyay10 Member Posts: 15 Troubleshooter
    Answer ✓
    yeah. it screen retention. its usually seen in phone screens. 
    solution is to get the display panel replaced
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited June 2019 Answer ✓
    In LCD displays it is called Image Persistence. One proactive approach to removing image persistence is to cover the entire display area with pure white for an extended period of time. An easy way to do this is to navigate to "about:blank" in any web browser and press F11 to cover the entire screen, make sure you suspend Hibernation or Standby. This allows the Crystals to relax and I would do it for about 24 hrs. Do not go to the expense of replacing your screen until you have tried this


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • harshupadhyay10
    harshupadhyay10 Member Posts: 15 Troubleshooter
    Answer ✓
    andylb said:
    In LCD displays it is called Image Persistence. One proactive approach to removing image persistence is to cover the entire display area with pure white for an extended period of time. An easy way to do this is to navigate to "about:blank" in any web browser and press F11 to cover the entire screen, make sure you suspend Hibernation or Standby. This allows the Crystals to relax and I would do it for about 24 hrs. Do not go to the expense of replacing your screen until you have tried this


    Alright. Try this. If issue isn't solved then Acer can replace it for free if machine is in warranty, right? 

Answers

  • harshupadhyay10
    harshupadhyay10 Member Posts: 15 Troubleshooter
    Answer ✓
    yeah. it screen retention. its usually seen in phone screens. 
    solution is to get the display panel replaced
  • Akatanas
    Akatanas Member Posts: 4 New User
    Thanks    
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited June 2019 Answer ✓
    In LCD displays it is called Image Persistence. One proactive approach to removing image persistence is to cover the entire display area with pure white for an extended period of time. An easy way to do this is to navigate to "about:blank" in any web browser and press F11 to cover the entire screen, make sure you suspend Hibernation or Standby. This allows the Crystals to relax and I would do it for about 24 hrs. Do not go to the expense of replacing your screen until you have tried this


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    yeah. it screen retention. its usually seen in phone screens. 
    solution is to get the display panel replaced
    Not necessarily true, there are a few things to try first

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • harshupadhyay10
    harshupadhyay10 Member Posts: 15 Troubleshooter
    Answer ✓
    andylb said:
    In LCD displays it is called Image Persistence. One proactive approach to removing image persistence is to cover the entire display area with pure white for an extended period of time. An easy way to do this is to navigate to "about:blank" in any web browser and press F11 to cover the entire screen, make sure you suspend Hibernation or Standby. This allows the Crystals to relax and I would do it for about 24 hrs. Do not go to the expense of replacing your screen until you have tried this


    Alright. Try this. If issue isn't solved then Acer can replace it for free if machine is in warranty, right? 
  • Akatanas
    Akatanas Member Posts: 4 New User
    thanks for the help will definitely try it. if it doesn't help, I use warranty service.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Akatanas said:
    thanks for the help will definitely try it. if it doesn't help, I use warranty service.
    Not a guaranteed fix but worth a try before going to all the hassle of replacement

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★