Wifi much slower on my 2 ACER laptops than on iphone

2

Answers

  • You should probably have a modem, which is connected in the adsl line or in the fiber optic cable and a router that transmits the signal to the devices! Have you tried resetting the main modem?
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  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    I live in an apartment block so would I have to contact my internet provider regarding the modem? I only have the router in my apartment. They have done some resets (not sure to what as they did it remotely) but it made no difference. They then claimed the problem was either with my laptops or my router.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    Thanks Egydiocoelho,

    Could you let me know what I do with this? 
  • topcat7736
    topcat7736 Member Posts: 98 Fixer WiFi Icon
    Maryeden,
    Could you try rolling back the driver for the wireless port? 
    1) Press Windows key and X
    2) left click Device Manager
    3) left click network adapters
    4) right click on your wireless port device
    5) left click driver tab
    6) left click rollback driver
    After completing this, try the speed test again before Windows updates the driver.
    Al
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    Hi, I tried this but the rollback driver button was not clickable.
  • topcat7736
    topcat7736 Member Posts: 98 Fixer WiFi Icon
    Do you know someone who might have a usb wifi adapter like 
    https://smile.amazon.com/TP-Link-Archer-T2U-11AC-Adapter/dp/B00K11UIV4/ref=sr_1_3?crid=2O4M6Q7H2WNQ7&keywords=usb+ac+wifi+adapter&qid=1559818856&s=gateway&sprefix=usb+ac,aps,129&sr=8-3
    We need to eliminate the Intel hardware & driver by using something else for the WIFI connection. You can use one of any speed.
  • @Maryeden Just run the file I sent you! Have you tried it?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    I don't know how to do it. I've tried googling but can't find the info. Can you tell me how to run it please?

  • Yes my friend:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    Thank you egydiocoelho, I have run the file but still no difference to the wifi. I have tested it on different channels (auto, 1, 6 amd 11) but I am getting no more than 20mbps on any of the channels.
  • topcat7736
    topcat7736 Member Posts: 98 Fixer WiFi Icon
    Maryeden, 

    Check your wireless port settings vs. mine on my ES15

    1) Press Windows Key + R keys then type ncpa.cpl then left click OK
    2) Right click on your WIFI port
    3) Left click properties
    4) Left click configure 
    5) Left click advanced tab and you'll see the following options. Set yours the same as mine:

    Intel Dual Band Wireless AC 3168 Properties

    802.11a/b/g Wireless Mode 
                                                  6. Dual Band 802.11a/b/g
    802.11n/ac
                                                  802.11ac
    ARP offload for WoWLAN
                                                  Enabled
    Channel width for 2.4ghz
                                                  Auto
    Channel Width for 5GHZ
                                                  Auto
    Fat Channel Intolerant
                                                  Disabled
    GTK rekeying for WoWLAN
                                                  Enabled
    MIMO Power Save Mode
                                                  Auto SMPS
    Mixed Mode Protection
                                                  RTS/CTS Enabled
    NS offload for WoWLAN
                                                  Enabled
    Packet Coalescing
                                                  Enabled
    Preferred Band
                                                  1. No Preference
    Roaming Aggressiveness
                                                  3. Medium
    Sleep on WoWLAN Disconnect
                                                  Disabled
    Throughput Booster
                                                  Disabled
    Transmit Power
                                                  5. Highest
    U-APSD support
                                                  Disabled
    Wake on Magic Packet
                                                  Enabled
    Wake on Pattern Match
                                                  Enabled
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    I did as you asked, however only have the following options which I have reset as below:

    DO PacketCoalescing: Changed from disable to enable

    Dynamic MIMO power save: It only gives the options of enable or disable, at present it is set to disable

    Network Address: Currently set to 'Not present'

    Preferred band: Already on 'No preference'

    Roaming Aggressiveness: Already on 'Medium"

    Wireless Mode: I tried changing it from 12-11a/b/g/n/ac to 06-11a (as it doesn't have 6. Dual Band 802.11a/b/g) however I lost my wifi on this so have put it back to 12-11a/b/g/n/ac to 06-11a


  • Have you tried resetting the router? What is the exact model and firmware version? You should find this information, under the router!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    Hi, here are the details of the router:

    Model: TL-WR940N(US) Ver 6.1
    S/N: 2191322000930

    Firmware version: 3.18.1 Build 171030 Rel.43957n (this seems to be the latest one)
  • Can you tell the models of the wireless network cards that appear in the device manager? Does this problem occur with other routers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    Hi, did you mean the wireless network adaptor? This is the one I have:
    Qualcomm Atheros QCA61x4 Wireless Network Adaptor

    My previous router could not take 80mbps so I had to buy the one I currently have 2 weeks ago. I have no other router to try it with.


  • OK! Do both notebooks have the same wireless network adapter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Maryeden
    Maryeden Member Posts: 20

    Tinkerer

    Sorry!

    VN7-571G-70VGW has Qualcomm Atheros QCA61x4 Wireless Network Adaptor

    E5-531G-P4A4 has Qualcomm Atheros AR956x Wireless Network Adaptor
  • Is the preferred band at 2.4ghz or 5ghz on notebooks?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)