Noise

masiloo
masiloo Member Posts: 18 Troubleshooter
edited November 2023 in 2019 Archives
I have Acer Aspire V Nitro VN7-792g
when I want to watch movie or play game after a few minutes I hear very bad noise from my speaker (Left Touch pad). at the beginning it's low but after a second being louder, if I close the program the noise will be finish if not it's still noising.
I thought it's because of cooling system that not working correctly, but sometimes the temperature is not high but I hear the noise...

I'm using cool-pad and the LapTop doesn't hurt or any damage...
«1

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon masiloo !

    Could you make sure the sound is referring to the loudspeakers or the high rotation of the coolers?


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  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    edited June 2019
     MaClane said:
    Good afternoon masiloo !

    Could you make sure the sound is referring to the loudspeakers or the high rotation of the coolers?



    Thanks MaClane

    Really I'm not sure, I Think it is.
    Do you have any idea?

    Actually when I'm listening the music the speaker play the song correctly 
    but the noise it's seems from the speaker
    It's plays form the left side of touchpad 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning!

    Could you record the sound of the noise and please post to facilitate the analysis?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • The ideal would be to record a video and post the youtube link! I also recommend that you do a battery reset to see if it solves the problem:
    https://youtu.be/NfhgnxUJoZo
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  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    MaClane said:
    Good Morning!

    Could you record the sound of the noise and please post to facilitate the analysis?

    MaClane said:
    Good Morning!

    Could you record the sound of the noise and please post to facilitate the analysis?

    https://www.mediafire.com/file/7m63n9d698tub9l/Noise.m4a/file

    thanks for your help

    it's become louder
  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    The ideal would be to record a video and post the youtube link! I also recommend that you do a battery reset to see if it solves the problem:
    https://youtu.be/NfhgnxUJoZo
    thanks but it doesn't help
  • If the noise stops after closing the program, then I think there may be some problem in the sound. Have you tried lowering the sampling rate in the sound settings?

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  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    If the noise stops after closing the program, then I think there may be some problem in the sound. Have you tried lowering the sampling rate in the sound settings?

    I did, but it doesn't help
  • Have you tried uninstalling and deleting the audio driver in the device manager and verifying that the problem remains?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    Have you tried uninstalling and deleting the audio driver in the device manager and verifying that the problem remains?
    yes , i did
  • Have you already disabled dolby audio?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    I disable it now...
  • Does the problem remain?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    egydiocoelho said:
    Does the problem remain?
    seems it's solved

    but what's the problem?
  • If the problem occurs when you turn on audio dolby, you may need to update your audio drivers!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    If the problem occurs when you turn on audio dolby, you may need to update your audio drivers!
    thanks

  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    If the problem occurs when you turn on audio dolby, you may need to update your audio drivers!
    I updated all of Audio Driver,
    but the noise is still here
  • OK! Just to confirm, when you turn off the audio dolby, the noise disappears, right?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • masiloo
    masiloo Member Posts: 18 Troubleshooter
    OK! Just to confirm, when you turn off the audio dolby, the noise disappears, right?
    Unfortunately not, It comes back at all

    I sent the voice, did you listen it?
    http://tiny.cc/ifcq7y
  • Yes, I heard the audio. However, you said here that the problem was probably solved, right after I asked you to disable the audio dolby, see:
    Have you already disabled dolby audio?
    masiloo disse:
    egydiocoelho said:
    Does the problem remain?
    seems it's solved

    but what's the problem?
    What is the uefi firmware version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)