Triton 500 PT515-51-70BJ : Screen turn off randomly while gaming!

135

Answers

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    If the sound is freezing then try reinstalling Acer's Realtek driver for your model.
    - Hotel Hero
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    Red-Sand said:
    If the sound is freezing then try reinstalling Acer's Realtek driver for your model.

    No I said that the sound freeze for a few secondes and the screen turn off. So after that I have to restart my laptop by the power button (holding the power button).
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    @egydiocoelho>>>I wonder if the problem with the black screen also occurs when the external monitor is connected? >>>

    Yes, as a test, does an HDMI TV or other external monitor also go to black screen at the same time? Jack E/NJ

    Jack E/NJ

  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    JackE said:
    @egydiocoelho>>>I wonder if the problem with the black screen also occurs when the external monitor is connected? >>>

    Yes, as a test, does an HDMI TV or other external monitor also go to black screen at the same time? Jack E/NJ

    I don't know, I havent' an external monitor... I use the 144 hz Gsync integrated screen of my laptop...^^

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Yes, we understand that you're using the internal laptop screen. What we'd also like to know is if an external screen behaves the same way or not. If it does not, then the internal laptop screen or its connections to the mainboard may have an issue. Jack E/NJ   

    Jack E/NJ

  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    edited June 2019
    JackE said:
    Yes, we understand that you're using the internal laptop screen. What we'd also like to know is if an external screen behaves the same way or not. If it does not, then the internal laptop screen or its connections to the mainboard may have an issue. Jack E/NJ   
    Oh okay, I don't have external one haha. I would like to test but I saw a man who has (actually had) the same problem as mine. He has an external screen and as he said, it shows that there's no connexion hdmi when the screen of the laptop turn off.

    Also he said that he has updated "IRST", I know what it is but does my laptop actually has it or not?
    Because I've downloaded the last driver of IRST on Acer Official Website and when I wanted to install it, it says something like "you won't be able to uninstall IRST since it is connected to the hard disk". I don't have hard disk but only 950 Go SSD?! 

    Thx for your help :)
  • Do you have a TV test that has an hdmi input? Even if another user has the same model with a similar problem, it does not mean that the problem is exactly the same!
    Also, have you tried lowering the refresh rate here?
    Resultado de imagem para refresh rate
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    For now I've not tested because I play 144 fps lol.
    But when you say "lowering the refresh rate" is just for seen a problem of the screen or something ?
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    TVs usually don't have 7ms refresh times. So yes, this is for purpose of testing the internal screen or its connections. Jack E/NJ

    Jack E/NJ

  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    I saw something special. Every time I have to turn off the laptop holding the power button the fps counter (nvidia one) appear or disapear and that's not random.
    +, my GeForce Experience won't work any more since the day I have reset the battery!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited June 2019
    Yes, try lowering the display refresh rate, so you can check if the display still turns off!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    Okay I'll see. If the screen does not turn off, what should I do? 
    And if the screen turn off?
    In both cases I'll have to give my laptop by the Acer SAV right? 
  • First take the test and post the result!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    First take the test and post the result!
    Hello! For the moment the screen didn't turned off so that's why I didn't comment for long.
    I'll keep you tuned.
    (So with the screen to 60hz)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited June 2019
    So when the frequency rate is 60Hz, the display does not turn off, right?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    So when the frequency rate is 60Hz, the display does not turn off, right?
    For the moment yes. With 144hz one time I played 5 days whitout any problem, so I'll wait but yes for the moment it's the case.
  • What is the uefi firmware version? Check this information in the acer care center program in the section that shows the bios version!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    What is the uefi firmware version? Check this information in the acer care center program in the section that shows the bios version!
    Unfortunately I can't open Acer Care Center.
    Is there another way to find that pls?

    I want to add that sometimes there are fps drops which are a bit supspicious!
    I play r6 with 144hz (not now but before changing to 60hz) and I had always between 120 ans 200 fps. And with the 60hz with same settings sometimes I have drops to 30 fps!
  • WardenRomeo
    WardenRomeo Member Posts: 97 Enthusiast WiFi Icon
    Oh no it's fine, my version is V1.05 currently
  • When you set the refresh rate to 144hz but decrease the display resolution, does the problem remain?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)