Usb type c is not working

INDER
INDER Member Posts: 4 New User
edited November 2023 in 2019 Archives
Hi this is inder here

today i bought a new laptop of ACER PREDATOR HELIOS 300. i am not able to use USB TYPE C. normal HDMI Slot is working. but TYPE C is not working

Answers

  • What is the model of the notebook? G3-572 "
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  • INDER
    INDER Member Posts: 4 New User
    Model - PH315-51
  • Are you trying to connect an external monitor to usb port 3.1? If so, it will not be possible, as this model has a first generation 3.1 usb port! Have you tried connecting an external hd or other device?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • INDER
    INDER Member Posts: 4 New User
    I am trying to connect the TV from Type C 
    Type c to HDMI but it's not taking it
  • This is because the usb port 3.1 of this model is from the first generation!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • tobimaru
    tobimaru Member Posts: 315 Skilled Practitioner WiFi Icon
    Not all USB Type-C can support video. As other have mentioned, the first generation of USB Type-C does not support video or charging. Your model only outputs video via the HDMI port.
  • INDER
    INDER Member Posts: 4 New User
    Then what's the point of taking this laptop. I want this for my Visual jockey. If I need to use 2 output. Then what should I do
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    @INDER as it was said the usb-c its not thunderbolt (it shows in the specs doesnt specify thunderbolt anywhere just usb-c u should had looked at it when you bought it) so doesnt support video output only the latest 2019 variants have thunderbolt and probably not all either depends on the model and country 

    Because you need thunderbolt my advice now its return it to the shop/seller where you bought it and buy one of the new 2019 variants with thunderbolt either H300 , T500 or an H500 and this time make sure you check the specs properly that you need don't buy it blindly


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