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AH100 Right Controller Thumbstick stuck in back position (mechanically ok)

adidamacadidamac Posts: 2Member New User
Hi!
A friend just gifted me  the Acer Mixed Reality Headset AH100, and going through the Windows Mixed Reality, Steam and other platforms, I noticed that the right controller thumbstick is permanently stuck in the back/bottom position. The thumbstick doesn't appear to be broken mechanically, and the controller works fine otherwise. It seems my friend had it for some time as it is out of warranty and Acer has refused to talk to me about it.

Has anyone faced this issue before? Is there anything I can do to try and debug? Is this user-repairable? Would love any suggestions/input on this.

Thanks!

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 24,593ACE Trailblazer
    Can you tap a photo of this button?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • adidamacadidamac Posts: 2Member New User
    Hi! see the attached image. This thumbstick moves normally, I don't feel any break. However on the screen it is as if the stick is constantly in the down position. It is currently in storage so I cannot send an actual picture or screenshot. 
  • billseybillsey Posts: 6,700ACE Pathfinder
    If you're still in warranty just contact Acer support and they will get it swapped out for you. If you're out of warranty it's worthwhile to tear the controller down to see if it's a great shorted wire or a problem in the switch assembly itself.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • egydiocoelhoegydiocoelho Posts: 24,593ACE Trailblazer
    I agree with billsey

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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