Does anyone know how to contact 'hardware' support? And how to make a formal complain?
Hello, I am new in this community. I registered because the chat support told me that they can only manage sotware problems, and I should ask here (in this community) about my problem.
I have an Acer Aspire E5-575G-58TF notebook. One month ago (as far as i remember) it start to crashes and freeze. At the begining I though ir was not an actual reason. Then i realize it froze with every knock or hit it has. It is not good to knock or hit the notbook, but the problem is that it freezes with the more slightly and gentle knock you can imagine. Realizing that, i start to think something wrong is in it.
I open it, look inside, nothing look weird. Then i close it, but the problems remain. One friend of mine told me that it could be a RAM problem, so i give that option a try and i made some tests.
I changed ram memory cards of slots. Same problem.
I removed one of the memory from the slot, problem did not happend. I changed the ram memory card for the another, using the same slot than before. Problem did not happend.
I changed of slot and plug one of the memory card, leaving the already tested slot empty. Problem apeared again.
So it looks like i have one of the soquets not working. After that, i look in detail at the ram memory cards, and also de plug slots. Everything looks fine, with a little exception. One single pin, of one of the sockets is completly corroded. (Just one single and alone pin).
I have never pour water over it, or never beeing in a humid place, or any direct contact with water. So, my first question (to the support group) is how is it possible to find corrosion inside it. And even worst, how it is possible to have one single and alone pin oxidize? (this part is very weird). Thinking of it I assume that this defect should have being introduced in the manufacturing process, leading to my second question.... how do i make a formal complain of this?
I thank you in advance for any information you can provide.
