one of the laptop ram is not working every time.some time works but some times not.what should i do?

Mayura_Abesingha
Mayura_Abesingha Member Posts: 18 Troubleshooter
edited November 2023 in 2019 Archives
i got an aspire v3 572g 78N8 and it's rams are 4gbx2.. but one ram seems to does not work every times and some times work.. what should i do? 
i've cleaned ram ports on mother board and ram's pins. but probleme is still happening>>>> please help me!!!

Best Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good afternoon Mayura_Abesingha !

    Is Windows 8Gb recognized in Windows Explorer?
    In Bios too?
    Use HWinfo64 to check and post here a print:

    https://www.hwinfo.com/download/



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Actually existing 2 memory banks only 1 is identified.
    Have you tried changing what works from the slot and check if the error is not in the slot?
    Can you test the non-functional bank on another device?
    Are the 2 compatible?
    Did they come with the laptop or was it purchased later?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good afternoon Mayura_Abesingha !

    Is Windows 8Gb recognized in Windows Explorer?
    In Bios too?
    Use HWinfo64 to check and post here a print:

    https://www.hwinfo.com/download/



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Mayura_Abesingha
    Mayura_Abesingha Member Posts: 18 Troubleshooter
    here is the scrn shot
  • Mayura_Abesingha
    Mayura_Abesingha Member Posts: 18 Troubleshooter
    no! bios is not detecting
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Actually existing 2 memory banks only 1 is identified.
    Have you tried changing what works from the slot and check if the error is not in the slot?
    Can you test the non-functional bank on another device?
    Are the 2 compatible?
    Did they come with the laptop or was it purchased later?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Mayura_Abesingha
    Mayura_Abesingha Member Posts: 18 Troubleshooter
    problem solved guys.... i put a ssd and i had to format my lap. surprisingly...my problem was solved. thanks for your advices all!!! <3